This Week in Social Care🔎

Less Burnout, More Impact: How AI Is Supporting ASC Teams on the Frontline

Adult Social Care teams are among the most stretched across local government - but they’re also among the most primed to benefit from the right AI tools.​

Take Wigan Council, for example. By adopting Generative AI tools such as the Agilisys Meeting Minutes tool they, have already saved 107 days of staff time, cut assessment durations from 2–3 hours to just 15 minutes, and unlocked an estimated £72k in financial efficiencies. ​

Perhaps most importantly, the impact on staff wellbeing has been clear - with reductions in sickness, overtime, and recruitment strain.​

Explore how AI can transform ASC delivery in your council. Learn more - Agilisys Needs Assessments | Agilisys​

Quick Reads📖

NURSE RECRUITMENT

Social Care Nurse Recruitment and Medicines Sustainability Challenges in East England

Amidst challenges in student nurse recruitment for social care in the East of England, the local council prioritises increased placement opportunities and preceptorships to attract young talent. Additionally, emphasis is placed on enhancing medicines sustainability by reducing waste and reassessing unnecessary prescriptions.

SOCIAL CARE REORGANISATION

Social Care Partnerships Required in Reorganisation Plans for Councils

Local government reorganisation will mandate councils to incorporate social care partnerships, aiming to enhance financial sustainability and value. This directive, announced by local government minister Jim McMahon, underscores the critical need for efficient resource utilisation in providing adult and children's social care. Such restructuring is crucial for councils to address funding challenges effectively.

LocalGov

ADULT SOCIAL CARE

Major Changes to Gloucestershire Adult Social Care Services Announced for Next Year

Gloucestershire County Council is set to take over adult social care services from the NHS Foundation Trust, impacting mental health, occupational therapy, and housing support. This transition aims to enhance service quality and efficiency, aligning with Care Quality Commission recommendations. The council and NHS will collaborate for a seamless transition, ensuring continued high-quality care.

Gazette Series

IN CASE YOU MISSED IT - ADULT SOCIAL CARE

Adult Social Care Sees Drop In Vacancies Despite Recruitment Challenges

Adult social care vacancies in England have decreased, yet domestic recruitment remains challenging, with 85,000 fewer roles filled by British nationals since the pandemic. Despite a government push to reduce reliance on overseas workers, the sector needs 470,000 more employees by 2040 to meet demand. Investment in recruitment, retention, and development opportunities is crucial.

Yahoo News

This Week in Social Care🔎

Adult Social Care Is At A Turning Point.​

Rising demand, workforce shortages, and an ageing population have made innovation not just helpful - but essential. Nowhere is this felt more urgently than in the assessment process, where hours are spent transcribing conversations, structuring notes, and trying to reflect the person’s voice alongside statutory requirements.​

​That is why a growing number of local authorities are turning to AI to help lighten the load.​

One new tool - co-developed with frontline ASC professionals - automates up to 80% of the assessment write-up, using AI to record, transcribe, and structure the first draft of a Conversation-Based Assessment (CAA). The remaining 20%? That is where professional expertise comes in: refining, validating, and humanising the final plan.

Press here to learn more☝️

Quick Reads📖

ADULT SOCIAL CARE

Adult Social Care Sees Drop In Vacancies Despite Recruitment Challenges

Adult social care vacancies in England have decreased, yet domestic recruitment remains challenging, with 85,000 fewer roles filled by British nationals since the pandemic. Despite a government push to reduce reliance on overseas workers, the sector needs 470,000 more employees by 2040 to meet demand. Investment in recruitment, retention, and development opportunities is crucial.

Yahoo News

AI IN HEALTHCARE

AI Chatbot Utilises Veteran Knowledge To Assist UK Care Teams

Peterborough City Council has implemented AI chatbot “Hey Geraldine” to capture veteran therapy practitioner Geraldine Jinks' 35 years of experience, offering instant, practical support for adult social care workers. It aims to streamline hospital discharges and improve patient access to assistive technologies, thus enhancing worker efficacy and patient self-sufficiency.

DigWatch

LOCAL GOVERNMENT REORGANISATION

Local Government Reorganisation Focuses on Social Care Partnership for Unitary Authorities

The UK government's local government reorganisation prioritises continuity and partnership in social care, emphasising collaborative opportunities across new unitary boundaries to ensure sustainable, high-quality service delivery. This approach is crucial for managing services effectively amidst significant reforms, aiding councils in facing emerging social care challenges with shared resources and improved efficiencies.

LABOUR MARKET TRENDS

British Staff Decline in Adult Social Care Amid Visa Restrictions

Despite policy conflicts, England's adult social care workforce rose, largely driven by international recruits, reaching 1.6 million posts by March 2025. British staff declined by 30,000, impacting sector stability amid immigration policy changes. Urgent governmental action on fair pay could stabilise domestic recruitment.

IN CASE YOU MISSED IT - HEALTHCARE DEVELOPMENTS

Resident Doctors' Strike Confirmed Amid Government-Union Discussions And NHS Challenges

Resident doctor strikes in England are set to proceed despite government talks, sparking concerns over patient care amid planned service cancellations. Stuart Andrew has been appointed shadow health secretary, bringing experience from the British Heart Foundation. Maternity failings could cost the NHS £27.4 billion, prompting a national investigation.

NHS Confed

This Week in Social Care🔎

Meet the Tool Saving Councils Hours in Capturing Meeting Minutes

We had a lot of questions and engagement about how the Agilisys Meeting Minutes tool works – so we thought we would share more!​

We spoke with Agilisys and they told us that councils across the country are already using it to streamline general meeting minutes, record safeguarding discussions, and audit meetings across Children’s and Adult Social Care. ​

Whether you are supporting frontline teams or just want to free up time spent on paperwork, this tool is built to help.​

1. Add your personalised Meeting Minutes bot​

   Sync it to your calendar and set preferences – like whether it should join all meetings or only those you host.​

2. Bot auto-joins and records​

   The bot will automatically join your virtual meetings based on your settings and start recording.​

3. Get your meeting summary​

   After the call, you will receive an email with a full transcription and personalised meeting insights.​

Quick Reads📖

HEALTHCARE DEVELOPMENTS

Resident Doctors' Strike Confirmed Amid Government-Union Discussions And NHS Challenges

Resident doctor strikes in England are set to proceed despite government talks, sparking concerns over patient care amid planned service cancellations. Stuart Andrew has been appointed shadow health secretary, bringing experience from the British Heart Foundation. Maternity failings could cost the NHS £27.4 billion, prompting a national investigation.

NHS Confed

SOCIAL CARE MICROSOFT SYSTEMS

New Adult Social Care System Launches In Torbay For Improved Efficiency

Torbay's adult social care will be enhanced by System C's new computer system, integrating Liquidlogic and ContrOCC for improved information sharing and efficiency. Funded by Torbay Council, this initiative enables seamless transitions between services and is designed to support both staff and vulnerable individuals more effectively.

We Are South Devon

LOCAL GOVERNMENT FINANCES

Brighton Council Faces £95 Million Shortfall Over Four Years Amid Rising Costs

Brighton and Hove City Council is confronting a £95 million budget deficit over the next four years, driven by inflation, rising temporary housing needs, and increasing social service demands. In the next financial year alone, a £40 million shortfall looms. Immediate strategic interventions are critical to address these fiscal challenges.

The Argus

IMMIGRATION POLICY

Overseas Recruitment Ban for Care Workers Now in Effect in the UK

The UK government's ban on recruiting overseas care workers aims to reduce reliance on foreign staff due to poor industry conditions. Set to take full effect by July 2028, this policy might aggravate staffing shortages despite plans for a fair pay agreement to attract domestic workers.

SOCIAL CARE SAVINGS

Nottinghamshire Council To Save £400,000 Yearly In Adult Care Accommodation

Nottinghamshire County Council plans to save over £400,000 annually by converting underutilised short-term assessment flats for older adults into long-term Extra Care accommodation. This shift reduces costs by £428,000 yearly, addresses the demand for longer-term lodging, and enhances care effectiveness through improved homecare and hospital discharge support, benefiting the county's financial health and service provision.

Newark Advertiser

This Week in Social Care

Explore the Future of Meeting Minutes

Across the country, Adult Social care teams are grappling with back-to-back meetings and mounting admin - leaving less time for direct support and relationship-building. A new digital tool is helping to tackle this head-on.​

Designed with frontline needs in mind, the UK GovTech team explored the Agilisys meeting minutes tool and whether the tool capture key information — from decisions and actions to outcomes and responsibilities — all in one place.​

We saw in example social care meetings how the tool, reduces duplication, ensures consistency, and makes it easier to share updates across multi-agency teams.​

By cutting down on time spent writing up notes and chasing actions, the tool is already freeing up capacity and improving continuity of care.​

Explore the Agilisys Meeting Minutes tool and the 10+ councils already using it here.

Quick Reads📖

SOCIAL CARE FUNDING

Councils Cut Prevention Spending Amid Rising Adult Social Care Costs

Councils in England face mounting financial pressure, forcing them to cut preventative care spending significantly. This shift undermines long-term wellbeing goals and places greater strain on unpaid carers, exacerbating their health issues. Immediate action is necessary to realign resources towards community-based preventative measures.

The Carer UK

SOCIAL CARE FUNDING

Government Neglects Families in Critical Social Care Funding Crisis

Economist Andrew Dilnot highlights the chronic underfunding of means-tested social care by UK governments over the past two decades, raising concerns about the impact on families. The lack of a detailed plan for social care in Health Secretary Wes Streeting's 10-Year Health Plan exacerbates pressures on the NHS, as Baroness Casey's independent care commission report is pending until 2028. Immediate policy reform is crucial to stabilise social care and support NHS recovery.

WORKERS RIGHTS

Government to Schedule Review and Consultation on Paid Carers Leave

The UK Government will outline a timetable this autumn for reviewing Carers Leave, moving towards a potential statutory right to paid leave. A public consultation in 2026 will gather input from carers, businesses, and charities. This initiative seeks to support carers at work while considering employer impacts.

SOCIAL CARE SYSTEM

Social Care Sector's Pandemic Preparedness Called Into Question by UNISON

Social care remains unprepared for another pandemic due to inadequate PPE guidance, insufficient inspections, and lack of sick pay, argues UNISON's Christina McAnea. Despite government efforts like a workforce forum, urgent action is necessary to address these critical shortcomings and ensure sector readiness.

This Week in Social Care

SCIE Celebrates National Co-Production Week in Adult Social Care ​

Last week, UKGovTech alongside Agilisys were proud to attend Social Care Institute for Excellence’s National Co-production Week Conference: Innovation through co-production​

Hosted by SCIE, the event brought together public sector leaders, people with lived experience, and innovators across health and social care to spotlight the power of co-production in transforming services.​

We spoke to a leading Gen AI provider in the ASC space at the event and they are proud to be working with 5+ councils on bringing their leading Agilisys Platform to ASC which includes functions such as drafting Needs Assessments, Case Auditing and Social Care meeting minutes!​

If you are wanting to learn more about how to bring Gen AI to your ASC team, check out the website: Agilisys Needs Assessments | Agilisys ​

Thanks to SCIE and all those who shared their stories, insights, and energy last week!

Mission-Led Innovation

At #LGA25, Stockton-on-Tees Borough Council shared how it is driving transformation through five missions focused on community resilience, digital innovation, regeneration, transformation and smarter partnerships.

A standout: their use of sensor tech to support reablement and independent living — saving £750k and improving citizen confidence (100% felt safer, 75% wouldn’t want to lose the tech).

This is local government rethinking care delivery — bold, people-first, and purpose-driven.

Quick Reads📖

SOCIAL CARE REFORM

Government Responds to Health Committee's Adult Social Care Inaction Report

The report emphasises the urgent need for reform in England's adult social care system, highlighting significant funding increases and policy adjustments aimed at improving independence and productivity. Key issues include unmet care needs, care quality, and workforce pay. Baroness Casey's independent commission will address these challenges, aiming for sustainable solutions by 2029.

SOCIAL CARE REFORM

Urgent Call For Leadership And Investment In Adult Social Care Reform

SCIE's recent report emphasises the urgent need for leadership and investment in adult social care, particularly focusing on innovation to support unpaid carers. Over 70% of funded projects address unpaid carers' unmet needs, demanding immediate reform and policy integration. SCIE advocates embedding innovation in the National Care Service framework.

HEALTHCARE STRATEGY

CQC Endorses Government's 10-Year Plan to Transform England's Healthcare System

The Care Quality Commission (CQC) supports England's 10-Year Health Plan, aiming to enhance NHS service delivery and patient care. The plan's focus includes reducing inequalities and improving inspection efficiency, critical areas needing immediate attention. This initiative is crucial for healthcare professionals and stakeholders committed to a stronger, more equitable health service.

SOCIAL CARE CHALLENGES

Social Care Unprepared for Future Pandemics, Says UNISON Leader Christina McAnea

The social care sector remains unprepared for future pandemics, as highlighted by UNISON leader Christina McAnea during a Covid inquiry. Inadequate PPE, insufficient guidance, and a lack of sick pay present ongoing challenges, with care workers facing risk due to these failures. A national care service akin to the NHS is advocated to ensure proper training and support.

UK GovTech Live at LGA🎤

📍 LGA Conference 2025 – Day 1 Highlights

UK GovTech was on the ground in Liverpool as leaders from across local government tackled the most pressing issues shaping children’s services and early years strategy. Here are our Top 3 Picks from Day 1:

🧒 Meeting the Plan for Change for Children

Susie Owen (DfE), Alice Wiseman (Gateshead & Newcastle), and Dr. Matt Price (1001 Critical Days) discussed how to meet the national goal of 75% of children to be ready to learn by school age—emphasising family services, secure attachment, and tackling inequality from birth.

🌱 Thrive at Five x Stoke-on-Trent

A powerful example of early years investment in action, with a 51% drop in language delays and 5x more parent-baby groups—built on collaboration between local government and community.

🏛️ Transformation at Wyre Council

Rebecca Huddleston and Sarah Palmer shared learnings from Wyre’s two-year transformation journey and how it’s helping shape wider strategy across Lancashire.

Stay tuned for more from #LGA2025 in our next edition.

Tonight’s Event🥂

Final Call: Join Us Tonight at LGA

Just a few spots left for UK GovTech x Agilisys: Centring Citizens in GenAI Transformation — taking place tonight, 2 July, 6:15–7:30pm at Clockwise Liverpool (5 mins from the main venue).

If you're a Children’s or Adults’ Services leader exploring how GenAI can support frontline teams, join local gov peers and digital leaders for drinks, networking, and real-world insights.

👉 Reserve your place here

Quick Reads📖

SOCIAL CARE DEVELOPMENT

Care Providers Invited to Begin New Adult Social Care Career Pathway

Skills for Care calls for 90 providers to pilot the Care Workforce Pathway, a career structure designed to enhance skills and retention in adult social care. This initiative aims to address workforce challenges, offering guidance for career progression, while feedback will refine its national rollout.

SOCIAL WORK CHALLENGES

Social Work Recruitment And Retention Remain Top Challenge For Councils

Councils face significant challenges in recruiting and retaining social workers in children's, adults', and mental health services, despite some improvements in vacancy and turnover rates. Over 80% reported difficulties with children's social workers, with market supplements often used to attract candidates. Staff shortages persist, highlighting an ongoing crisis in workforce stability.

ADULT SOCIAL CARE

Health MOTs for 65-Year-Olds Proposed in Adult Social Care Reform

Proposed adult social care reforms in England suggest adopting a Japanese-style proactive health assessment for individuals turning 65, aiming to enhance quality of life and reduce care costs. This preventative approach, recommended by the IPPR, could decrease care home admissions and provide sustainable funding. Immediate reform is urgent to address a £23.3 billion social care crisis.

SOCIAL CARE SECTOR

Britain's Social Care Sector Faces Collapse If Another Pandemic Strikes

Britain's social care sector is severely compromised, facing workforce shortages and financial challenges due to past government policies and insufficient investment. These issues, compounded by new immigration reforms, leave the sector ill-prepared to handle another pandemic effectively. Immediate action is essential to address these vulnerabilities, ensuring resilience in the future.

THIS WEEK’S RADAR🎯

• LGA Drinks Reception — Last Spots Left: Join UK GovTech x Agilisys for an evening on GenAI in Children’s and Adult Services — connect with peers shaping digital transformation.

• Fairer Funding Reform: New proposals aim to rebalance council funding, boosting long-term stability for adult social care.

• Focus on Prevention: Planned reorganisation backs district councils to lead more local, community-driven care models.

• Social Work Pay Win: Brighton resolves pay dispute with £4K boost for new adult social workers — a move to improve retention.

• Sefton Praised by CQC: High marks for compassionate care and mental health support — with calls to improve respite access.

LGA EVENT

Last Few Spots To Our Drinks Reception At The LGA

Just under a week to go until the LGA Conference - and we are excited to be co-hosting a special evening of drinks, networking, and discussion on how councils are putting citizens at the heart of GenAI transformation.​

Join us for UK GovTech x Agilisys: Centering Citizens at the Heart of GenAI Transformation, taking place on Wednesday 2nd July from 6:15pm to 7:30pm at Clockwise Liverpool.​

If you are a leader in Children’s or Adult Services exploring how technology can support your teams - or if you are simply keen to hear what is working for your peers across local government - this is the event for you. Expect an informal and insightful evening with council leaders, digital experts, and transformation champions all sharing ideas and inspiration.

LOCAL GOVERNANCE REFORM

Fairer Funding For Councils Across The Country In Major Reform

The proposed overhaul of the council funding system aims to rectify longstanding inefficiencies by introducing place-based formulas targeting regions in need, thus replacing outdated methodologies. Streamlining grants and implementing multi-year financial settlements are steps anticipated to bolster council efficiency and public service delivery. With an urgent emphasis on equity, these reforms seek to address imbalances, allowing deprived areas to benefit from increased funds, enhancing services like social care and education.

The proposed changes, aligned with the Plan for Change, significantly reduce administrative burdens and provide councils with the financial stability needed for long-term planning. This strategic initiative derives from an understanding of the unique demands on local services due to demographics and deprivation. Without resorting to prior fragmented interventions, this reform prioritises sustaining local economies, ultimately paving the path for greater local development and improved living standards.

SOCIAL CARE REORGANISATION

Adult Social Care Reorganisation Offers an Opportunity to Focus on Prevention

The proposed reorganisation of social care services in English local government aims to decentralise adult social care departments, emphasising prevention strategies and local community engagement as essential elements. District councils, with their strong community ties and focus on prevention, are seen as crucial to this reform, potentially improving care systems amidst rising demand and budget constraints. It highlights that the restructuring offers an opportunity to realign services to better reflect community needs without necessarily increasing scale.

The Carer

LABOUR NEGOTIATION OUTCOME

Social Work Pay Dispute Resolved With Salary Boost For Newly Qualified Staff

A pay dispute among adult social workers in Brighton & Hove was resolved with a £4,000 salary increase for newly qualified staff and more growth opportunities. This action addressed inequality with children's services and supports social worker retention, crucial for aiding vulnerable populations. The resolution highlights the importance of ongoing investment in workforce development.

ADULT CARE INSPECTION

Sefton Council Praised for Compassionate Adult Social Care Approach

Sefton Council received high marks from the Care Quality Commission (CQC) for its compassionate Adult Social Care service, particularly in mental health recovery and promoting independence. However, issues regarding respite placement accessibility and contact centre communication were noted, urging immediate improvements for service efficiency and caregiver relief. The council's collaboration with partners and ongoing improvement plans are aimed at addressing these concerns effectively.

THIS WEEK’S RADAR🎯

• AI for Compassionate Care: Agilisys’ Needs Assessment tool is live in 5+ councils — showing how GenAI can move beyond efficiency to deliver smarter, more citizen-centred care.

• Spending Review Boost Needs Clarity: £10B for digital health transformation is promising — but experts call for detail to ensure inclusive, long-term impact.

• NHS Urgency in Somerset: MPs call for funding to rescue stalled infrastructure and rural care — but staffing remains the make-or-break issue.

• Fair Pay, But No Fix Yet: Chancellor pledges future £4B uplift and pay deal — but the sector still waits for urgent, structural reform.

• Northumberland Overspend: £12.5M social care overspend exposes strain from rising demand and high out-of-county placement costs.

GOVERNMENT AI TOOL

AI Tools Need To Go Beyond Time Saving And Transform How Citizens Receive Care

The real promise of AI in public services lies not just in efficiency, but in how it can fundamentally reshape the way citizens receive support. From personalised care plans to faster decision-making and proactive service delivery, AI should be a catalyst for smarter, more compassionate, and more accessible public services.​

With the Agilisys Needs Assessment tool now in over 5+ councils, there is an opportunity to transform social care for the better. ​

Get involved, and have your council be on the forefront of Gen AI transformation. Have a read of the website and book that demo in the link above!

Press here to learn more👆

HEALTHCARE STRATEGY

UK Spending Review's Health And Social Care Boost Requires Further Clarity

The UK spending review outlines a promising financial boost for health and social care, featuring a 3% annual NHS budget increase and a £10 billion allocation for digital transformation. However, crucial implementation details are lacking, raising concerns about the long-term impact and inclusivity of technological advancements in the sector.

NHS FUNDING DEBATE

NHS Funding Urgently Needed for Somerset Amid Health Service Challenges

Somerset MPs are urgently appealing for increased NHS funding due to severe constraints, including stalled upgrades at Musgrove Park Hospital and closures in Yeovil. Funding alone won't rectify issues; investment in staffing and retaining talent is critical. Rural healthcare needs intensify the demand for comprehensive support and reforms.

Somerset County Gazette

SOCIAL CARE FUNDING

Chancellor Commits to Fair Pay Deal for Overworked Social Care Workers

Chancellor Rachel Reeves announced a fair pay agreement for social care workers amidst a Spending Review that boosted NHS funding by 3% annually, although significant support for the struggling social care sector remains absent. A future £4bn increase in adult social care funding is promised, yet experts express disappointment over the lack of immediate, meaningful reform needed to fix the system.

LOCAL GOVERNMENT CHALLENGES

Council Grapples With £12.5 Million Overspend On Social Care Services

Northumberland County Council faces over £12.5 million in overspending on social care due to rising demand and costs. Efforts to balance the budget include implementing efficiency programmes and capital re-profiling, yet high out-of-county placement costs persist, necessitating further local actions and government support.

YOUR FEEDBACK MATTERS 🗳️

THIS WEEK’S RADAR🎯

• EHCP Tool Highlighted: Agilisys EHCP tool spotlighted in House of Lords — proof digital innovation is driving real-world impact in public services.

• Fair Pay Promise: Chancellor pledges fair pay deal for social care workers — but sector leaders warn deeper reforms are still needed.

• Workforce Wellbeing: BASW & SWU campaign targets poor working conditions — new toolkit aims to tackle caseloads, mental health, and retention.

• Tech in Care: Government backs tech-driven “quiet revolution” — innovation partnerships and funding likely to expand.

• Reform’s Budget Reviews: New Reform-led councils face limited room to cut adult social care spend — highlighting sector pressures and complexity.

🌟Agilisys EHCP Spotlighted in the House of Lords​🌟

🎥 From Innovation to Impact: EHCP Tool Spotlighted in the House of Lords

Government Technology can play an important role in helping alleviate some of the burden of the SEND crisis and it is great to hear government focusing on how technology can play a part in revolutionising digital services.

​The Agilisys EHCP tool - built with and for local authorities - was recently highlighted in the House of Lords as an example of how digital innovation can drive real-world impact in SEND services.

​The tool is being used by 35+ local authorities to draft EHCPs, ensuring families and children get the necessary support they need faster and to a higher quality! ​Hear what was said about the Agilisys EHCP tool in the House of Lords here and how your local authority can get involved and experience the transformative impact!

Press here to watch 📹

SOCIAL CARE FUNDING

Chancellor Commits to Fair Pay Deal for Overworked Social Care Workers

Chancellor Rachel Reeves announced a fair pay agreement for social care workers amidst a Spending Review that boosted NHS funding by 3% annually, although significant support for the struggling social care sector remains absent. A future £4bn increase in adult social care funding is promised, yet experts express disappointment over the lack of immediate, meaningful reform needed to fix the system.

WORKING CONDIITONS

BASW & Social Workers Union Launch Campaign to Tackle Poor Staff Working Conditions

BASW and the Social Workers Union have launched a comprehensive campaign targeting poor working conditions, focusing on excessive caseloads, inadequate staffing levels, and insufficient mental health support for practitioners. The initiative includes a new wellbeing toolkit and seeks systemic improvements to address recruitment and retention crisis across the profession. Union representatives emphasise the urgent need for sustainable working practices to prevent further workforce exodus.

Community Care

TECH IN SOCIAL CARE

Government Wants to Unlock Potential of Technology in Social Care Sector, Says Top Civil Servant

Senior government officials have announced support for the social care sector through a "quiet revolution" driven by emerging technologies, with potential policy backing for digital transformation initiatives. The commitment suggests increased funding opportunities for innovation partnerships and technology adoption across care services. Civil servants highlight technology's potential to improve efficiency, outcomes, and service delivery models while addressing workforce challenges.

REFORM - SOCIAL CARE

Reform's 'Doge' Unit Will Struggle To Find Much Council Waste To Cut, Analysis Shows

Newly elected Reform UK councillors controlling major English councils are launching investigations into adult social care budgets, promising efficiency reviews inspired by private sector practices. Analysis reveals these councils already allocate up to 78% of service spending to social care and homelessness, limiting scope for significant reductions. Reform leaders emphasise public accountability while acknowledging the complexity of statutory obligations and demographic pressures.

YOUR FEEDBACK MATTERS 🗳️

THIS WEEK’S RADAR🎯

• Join us at LGA: Explore how GenAI is reshaping Children’s and Adult’s Services at our Liverpool drinks reception.

• Darlington Rated ‘Good’: CQC praises care discharge and partnerships — but flags equality data and OT delays.

• Wales Invests in Linked Data: £1.4M project to integrate care and health data aims to shape smarter services.

• Overseas Recruitment Ends: Immigration policy shift tests local labour capacity — investment now critical.

• Dorset Goes Digital: Care homes adopt acoustic monitoring and digital records to boost safety and staff efficiency.

LGA EVENT

You're Invited: UK GovTech Drinks Reception on Gen AI Transformation​

📅 Wednesday 2nd July​

🕕 6:15 – 7:45 PM​

📍Clockwise, Liverpool (5 mins from the ACC Liverpool – venue of the LGA Conference)​

Are you a SEND or Digital Leader attending Local Government Association Conference in Liverpool? ​

Join us for a drinks and canapes reception hosted by UK GovTech to explore and celebrate the growing role of Generative AI in Children’s and Adults' Services.​

This reception will bring together leaders from local government to share knowledge, reflect on the accomplishments of pioneering councils, and connect over the opportunities GenAI presents for public service delivery.

Come and enjoy drinks and nibbles, meet peers driving innovation, and help shape the future of AI in Children’s and Adult’s Social Care.​

🔗 Register your interest here.​

LOCAL GOVERNMENT EVALUATIONS

Darlington Council's Social Care Services Rated 'Good' by CQC Inspection

The Care Quality Commission (CQC) has rated Darlington Borough Council's adult social care services as 'good', highlighting effective discharge processes and strong partnerships. Areas for improvement include equality data collection and timely occupational therapy assessments. Councillor Curry affirms commitment to maintaining high-quality care, emphasising accessibility and cooperation with health partners.

SOCIAL CARE DATA

Linking Data to Enhance Adult Social Care Services in Wales

Cardiff University's CARE Lab has received £1,441,577 to enhance adult social care in Wales through data integration. The project connects social care datasets with health and census information using the Secure Anonymised Information Linkage Databank. By identifying patterns and informing policy, this initiative aims to improve care services while maintaining stringent privacy standards.

IMMIGRATION POLICY

Government's Decision to End Overseas Care Worker Hiring Scheme Assessed

The UK's decision to end overseas recruitment of care workers aims to reduce migration, appealing to local labour markets instead. Monthly applications for health and care visas fell, highlighting the decreasing reliance on international labour. Without increasing domestic investment in social care, recruitment challenges could persist.

DIGITAL CARE INTEGRATION

Digital Care Improvements Enhance Quality in Dorset Care Homes

Dozens of care homes in Dorset adopt digital tools like record systems and acoustic monitoring, funded by the UK's Digitising Social Care programme. Digital champions are trained to optimise these innovations, enabling staff to focus more on patient care and safety. This digital transformation is crucial for improving service efficiency and resident security.

Bournemouth One

YOUR FEEDBACK MATTERS 🗳️

THIS WEEK’S RADAR🎯

• LGA Reception Alert: Join us in Liverpool to explore how Generative AI is reshaping Children’s and Adults’ Services — and connect with the councils leading the way.

• Charging Shake-Up in Liverpool: Proposed policy update could mean higher fees for some, but safeguards aim to protect the most vulnerable.

• Scottish Strike Signals Sector Strain: £38M funding U-turn triggers national walkout — exposing deep cracks in workforce trust and stability.

• The Cost of Doing Nothing: Parliament warns that failure to reform adult social care is more damaging — and expensive — than acting.

• Unpaid Carers, Unseen Crisis: Millions provide essential care with little support — ignoring them risks long-term collapse of the care ecosystem.

EXCLUSIVE EVENT

You're Invited: UK GovTech Drinks Reception​

📅 Tuesday 1st July​

🕕 6:00 – 7:30 PM​

📍LGA Conference, Liverpool​

Are you attending Local Government Association Conference in Liverpool? ​

Join us for a drinks reception hosted by UK GovTech to explore and celebrate the growing role of Generative AI in Children’s and Adults' Services.​

This reception will bring together leaders from local government to share knowledge, reflect on the accomplishments of pioneering councils, and connect over the opportunities GenAI presents for public service delivery.​

Come and enjoy drinks and nibbles, meet peers driving innovation, and help shape the future of AI in social care.​

🔗 Register your interest here

SOCIAL CARE FUNDING

Liverpool Council Proposes Consultation on Updated Adult Social Care Charging Policy

Liverpool Council is proposing to update its non-residential adult social care charging policy for the first time in over three years, aiming to align charges with the actual costs of care amidst increasing demand and a £242 million annual budget. The revised approach will require those with sufficient means to pay more, ensuring resources can be targeted appropriately, but includes safeguards such as the Minimum Income Guarantee and continued extra income disregard for vulnerable individuals. This consultation, relevant for residents, care recipients, and their families, may significantly impact those supported by council-arranged non-residential care services.

LABOUR DISPUTES

Hundreds Of Scottish Care Staff Strike Over £38 Million Government Funding U-Turn

Around 600 care workers from Enable will strike after the Scottish Government failed to deliver a promised £38 million funding intended to improve pay and conditions, with the money reallocated due to legislative constraints. This action marks the first national walkout in over a decade, exposing a systemic crisis and deep worker dissatisfaction. Further strikes across Scotland are likely unless substantial funding and policy changes occur.

SOCIAL CARE CRISIS

Cost Of Inaction In Adult Social Care Crisis Demands Immediate Attention

A House of Commons report spotlights the severe consequences—human, financial, and societal—of failing to reform England’s adult social care system, exposing the true cost of inaction that consistently overwhelms governmental budget concerns. For professionals in health, insurance, and policy, understanding this recalibration is crucial: the debate must move beyond cost aversion to address the urgent systemic failures threatening both vulnerable populations and national stability.

SOCIAL CARE POLICY

Britain’s Unpaid Family Carers Face Recognition Amid Political Neglect And Systemic Challenges

Britain’s seven million unpaid family carers remain largely invisible in political discussions, despite the profound impact of their work—which is valued at the level of NHS annual spending—on society and the economy. Policy failures, punitive regulations, and insufficient support continue to push many carers into poverty, mental health crises, and isolation. With an ageing population, addressing these systemic gaps is urgent to prevent widespread social and economic strain.

YOUR FEEDBACK MATTERS 🗳️

THIS WEEK’S RADAR🎯

• LGA Drinks Invite: Join UK GovTech’s drinks reception to explore GenAI in social care.

• NHS Update: New tests, vaccines, and funding—but mental health lags.

• Staffing Crisis: Overseas recruitment ban worsens care shortages.

• London Pressure: Visa cuts could push unpaid care to £149B/year.

• Kent Rating: CQC flags safety gaps and poor health planning.

Attending LGA? You're Invited: UK GovTech Drinks Reception​

📅 Tuesday 1st July​

🕕 6:00 – 7:00 PM​

📍LGA Conference, Liverpool​

Are you attending Local Government Association Conference in Liverpool? ​

Join us for a drinks reception hosted by UK GovTech to explore and celebrate the growing role of Generative AI in Children’s and Adults' Services.​

This reception will bring together leaders from local government to share knowledge, reflect on the accomplishments of pioneering councils, and connect over the opportunities GenAI presents for public service delivery.​

Come and enjoy drinks and nibbles, meet peers driving innovation, and help shape the future of AI in social care.​

HEALTHCARE SECTOR UPDATES

NHS Implements Key Developments in Capital, Mental Health, and Diagnostics Policy

NHS initiatives include capital allocation increases for high-performing trusts, a new brain tumour test reducing diagnosis time to two hours, and the introduction of the world’s first NHS gonorrhoea vaccination programme. Research suggests cutting mental health wait times would save £1 billion annually, yet current plans neglect these lists. These developments urge system leaders to address operational gaps with urgency.

WORKFORCE CRISIS

Social Care Faces Severe Staffing Crisis Amid Overseas Recruitment Ban

Government reforms restricting overseas recruitment in social care threaten to exacerbate workforce shortages, risking diminished care for elderly and disabled individuals and increased strain on the NHS. Reliance on international staff had previously mitigated a crisis in vacancies, but sustainable domestic recruitment remains hindered by low pay and poor conditions. Immediate, robust solutions and adequate funding are essential to avoid service collapse.

WORKFORCE SHORTAGE

London Care Sector Faces Severe Shortages Amid Care Worker Visa Reductions

London’s social care sector faces a mounting crisis, as new data projects nearly one million care roles will require filling by 2030, yet recent care worker visa cuts are sharply reducing overseas recruitment. Providers, already straining under workforce shortages, warn that unmet demand will force more working-age adults—primarily women—into unpaid care, with the economic value of their labour predicted to hit £149 billion annually by 2030. Urgent, pragmatic policy adjustments are required to avert increasing hardship for vulnerable families and sustain care provision.

ADULT SOCIAL CARE

Kent County Council’s Adult Social Care Rated Requires Improvement Amid Ongoing Challenges

Kent County Council's adult social care services have been rated as 'requires improvement' by the Care Quality Commission, highlighting insufficient safeguarding, disparities in health outcomes between inland and coastal areas, and the urgent need for proactive demographic planning. Persistent workforce shortages, funding deficits, and rising service demand threaten effective provision. Immediate, data-driven actions are essential to address health inequalities and prepare for future population pressures.

YOUR FEEDBACK MATTERS 🗳️

THIS WEEK’S RADAR🎯

• Agilisys renews Sefton Council partnership, focusing on cloud-first, zero trust, and GenAI innovation.

• £21bn needed to digitise NHS and social care, with calls for sustained funding beyond tech spend.

• Hammersmith & Fulham rated 'Requires Improvement', citing delays and gaps in adult social care.

• New migration rules risk worsening the care workforce crisis, warns sector.

• Essex faces potential council tax hike due to rising adult social care demand and restructuring.

Some Exciting News in Local Government Technology Services! 🎉​

Agilisys are thrilled to be continuing their partnership with Sefton Council with a renewed and expanded ICT Managed Services partnership! ​

Over nearly a decade, Agilisys has worked with Sefton Council has matured in step with their ambitions - from core IT delivery to a forward-looking approach centred on data, automation, and cloud-enabled transformation.​

The next chapter of the Agilisys and Sefton partnership will focus on:​

• ✅ Supporting Sefton’s Cloud First strategy​

• ✅ Modernising infrastructure with Zero Trust principles​

• ✅ Exploring the power of GenAI, automation, and data to transform services​

Massive congratulations to the Agilisys and Sefton Council team for the great work ​

Read Agilisys’s thoughts here

HEALTHCARE MODERNISATION

Research Estimates £21 Billion Needed To Digitise UK NHS And Social Care

Digitising NHS and adult social care will require an estimated £21bn over five years, with £14.75bn designated for England, covering areas such as electronic patient records, cloud infrastructure, cyber security, and essential staff training. The Health Foundation stresses that funding must support ongoing implementation rather than just technology purchases, to ensure genuine improvement in care quality, efficiency, and staff experience. Clarity on full costs and sustained revenue investment are necessary to achieve digital healthcare transformation and meet future demand.

SOCIAL CARE OVERSIGHT

Hammersmith And Fulham Rated Requires Improvement In Adult Social Care Responsibilities

CQC’s inspection found the London Borough of Hammersmith & Fulham requires improvement in adult social care delivery, citing delays in assessments, inadequate support for unpaid carers, and gaps in addressing inequalities for diverse populations. Notable initiatives, such as non-means-tested care and an independent living centre, exist but are undermined by persistent shortcomings. Immediate action is required to address identified risks and ensure equitable, accessible services.

PUBLIC SERVICES POLICY

Tighter Migration Rules Threaten Workforce Stability In Adult Social Care Sector

Restricting migration, as outlined in the government's latest white paper, threatens to worsen the persistent workforce crisis in adult social care, which has relied on international staff to fill chronic shortages. Without significant new funding to support higher wages and compensate for rising employment costs, service decline is likely. Prompt, targeted government intervention is required to prevent further deterioration and address mounting public service pressures.

LOCAL GOVERNMENT FINANCE

Essex Faces Possible Council Tax Increase Due To Rising Adult Social Care Costs

Council tax in Essex is likely to increase due to mounting pressures from the rising costs of adult social care, especially following a reported 13 per cent annual surge in demand for council-funded long-term support. The planned dissolution of Essex County Council and the establishment of smaller unitary councils may exacerbate these financial challenges, placing a heavier burden on local taxpayers. This issue is particularly acute in areas with higher concentrations of older residents.

YOUR FEEDBACK MATTERS 🗳️

THIS WEEK’S RADAR🎯

• AI Education: Agilisys offers free GenAI workshops to councils, kicking off at Wigan

• Care Reform: ADASS campaign warns reform delays will cost lives and urges immediate action

• Staffing Crisis: Visa restrictions deepen social care workforce shortages, risking collapse

• Local Budgets: New unitary councils may face uneven financial strain due to ageing populations

• Digital Innovation: AI and sensor-led care transforms resource use in TEC-enabled councils

• Workforce Boost: NHS Apollo pilot encourages family carers to join social care workforce

AI EDUCATION

🤖 Free AI workshops for your council​

Are you a local authority or school interested in exploring AI solutions but do not know where to start? ​

Agilisys are offering a suite of AI workshops for interested councils and schools all focused on bringing Generative AI to SEND, Children’s Services and Adult Social Care. ​This past week, they were at Wigan Council leading AI workshops for over 100 council staff on ways to safely and securely integrate AI into their council operations. ​

​Whether you are starting your AI journey or looking for ways to expand – have a look at the Agilisys website for the services and solutions they offer and feel free to fill out the form on the website mentioning your interest in a free AI workshop for your council or reach out to Ibrahim.Butt@agilisys.co.uk ​

SOCIAL CARE REFORM

Adult Social Care Requires Urgent Reform and Increased Immediate Government Investment

ADASS stresses that immediate investment in adult social care is vital, as four in five people will require support in their lifetime and current council budgets are insufficient. The Commission’s 2028 timeline risks delaying critical reforms before the next General Election, prompting calls for swifter action and low- or no-cost improvements now. Public awareness remains alarmingly low, highlighting the urgency of ADASS’s new Care Can’t Wait campaign.

SOCIAL CARE CRISIS

Britain’s Care System Faces Critical Staff Shortages Amid Tougher Immigration Rules

Britain’s social care sector faces a severe staffing crisis, with 100,000 vacancies exacerbated by government restrictions on foreign care worker visas and the aftermath of Brexit. New immigration policies, including a ban on family members accompanying workers, are making recruitment increasingly difficult, threatening the well-being of the country's most vulnerable. Immediate policy re-evaluation is essential to prevent further collapse of social care provision.

LOCAL GOVERNMENT FINANCE

New Unitary Councils Face Uneven Financial Strain From Adult Social Care Demands

Plans to split Essex County Council into new unitary authorities risk placing uneven and increased financial burdens on some areas regarding adult social care, as costs vary significantly due to demographic differences—particularly in regions with larger elderly populations. The reported 13% rise in recipients of long-term support is partly due to newly included data categories, but underlying demand remains high. Residents face potential council tax increases if service quality is to be maintained amid these pressures.

DIGITAL HEALTH INNOVATION

AI and Sensor Technology Enhance Social Care for Local Authorities and Communities

Access Technology Enabled Care (TEC) employs AI and sensor technology to provide personalised, proactive care for vulnerable individuals, enabling local authorities to monitor wellbeing in real time and optimise limited resources effectively. By detecting subtle changes in daily routines and delivering targeted interventions, TEC has proven to improve budget management and care outcomes. Its privacy-conscious design, interoperability, and high adoption rates position it as a pivotal tool for sustainable service delivery.

SOCIAL CARE WORKFORCE

NHS Pilot Urges Family Carers To Join Adult Social Care Workforce

The NHS’s Apollo pilot seeks to address the acute shortage of adult social care workers in Norfolk and Suffolk by offering government-funded, short care training courses, specifically encouraging former family carers to pursue employment in the sector. With 8.3% of care roles unfilled and reliance on overseas recruitment, targeted training opens critical job pathways while addressing workforce gaps. Slow government reforms intensify the sector’s urgent need for qualified domestic carers.

YOUR FEEDBACK MATTERS 🗳️

THIS WEEK’S RADAR🎯

• AI in Action: Wigan Council shares GenAI lessons with Agilisys

• Digital Strategy: New blueprint helps councils make the case for preventative care

• Workforce Crisis: Qualification barriers destabilise Scottish social care sector

• Policy Reform: ADASS President calls for solutions, not just problems

• Ethical Tech: BASW demands human rights at the centre of AI in social work

AI TOOLS IN LOCAL GOVERNMENT

Tom Coulton, Service Manager at Wigan Council Discussing GenAI Tooling

Generative AI in local government must be more than innovation for innovation’s sake—it should drive real, measurable improvements to frontline practice and citizen outcomes.

Hear from Tom, a Service Manager at Wigan Council, as he shares his experience of co-developing the tool with Agilisys, and what other councils should consider when choosing the right GenAI partner.​

👉To request a free trial of the GenAI platform Note Taker, visit: Note Taker – Agilisys Transform

Press here to hear from Tom☝️

DIGITAL HEALTH STRATEGY

Why Councils Need More Support To Build The Case For Preventative Digital Care

Local authorities face significant barriers in implementing preventative digital care due to insufficient evidence, practical guidance, and financial models. The newly released free blueprint, created by ADASS, TSA, and over 100 contributors including social care professionals and those with lived experience, provides councils with step-by-step guidance to justify and scale technology-enabled care. This addresses urgent shortfalls in evidencing positive return on investment for digital services.

WORKFORCE DEVELOPMENT

Qualification Barriers Threaten Stability of Scottish Social Care Workforce

Mandatory qualifications for Scottish social care workers, while meant to professionalise the sector, are causing significant workforce instability due to poor funding and inaccessible training, with over half of relevant staff still unqualified. Without urgent investment and systemic reform, substantial staff losses are likely, threatening both the sustainability of care organisations and the quality of care across Scotland. Immediate stakeholder commitment is essential to address this crisis.

SOCIAL CARE REFORM

Adass President: ‘We Need to Bring Ideas Not Just Problems’

Jess McGregor, the new president of Adass, urges a shift from mere problem reporting to proposed solutions in adult social care, initiating the “Care Cant Wait” campaign to highlight the real-world impact of delayed or denied support. Her approach prioritises tangible collaboration with government and the national commission, emphasising the critical need for public awareness and practical improvements. This is directly relevant for local government leaders tasked with addressing persistent sector pressures.

SOCIAL WORK TECHNOLOGY

AI Must Centre Ethics, Human Rights And Dignity In Social Work Practice

Artificial intelligence is rapidly integrating into British social work, raising urgent ethical and regulatory questions around human rights, accountability, and the preservation of human contact. BASW underscores the necessity of co-produced standards, legal protections for human interaction in care, and prompt governmental action to ensure AI advances social justice. For professionals, immediate engagement, vigilance, and advocacy in shaping these frameworks are essential.

YOUR FEEDBACK MATTERS 🗳️

AI IN LOCAL COUNCILS

💡How Can Councils Embrace AI Without Compromising Trust, Ethics or Inclusion?​

The LGA and LOTI’s new guide on Responsible Buying of AI is a must-read for anyone working in local government digital transformation.​

Agilisys, with 25 years of experience supporting councils across the UK, has published a thoughtful response. It highlights practical ways to implement AI responsibly — from framing the right procurement questions to involving frontline teams and treating DPIAs as design tools, not paperwork.​

🗣 Ethan, Pippa and Ross from the Agilisys team share what responsible AI really looks like in practice.​

📖 Read their full response here.

SOCIAL CARE FUNDING

Social Care Funding Crisis Threatens Effectiveness Of Local Government Services

Chronic underfunding and mounting responsibilities have left local councils in an untenable position, particularly regarding adult social care and children’s services. While central government retains control over the core Welfare framework—such as Universal Credit and the NHS—councils are left shouldering obligations for services that are both essential and financially burdensome. This growing strain means that, under current trends, councils risk diverting all resources simply to maintain social care, to the detriment of every other local service.

Attempts to frame adult social care as separate from broader welfare issues mask the underlying crisis in local government funding. The wide democratic deficit in local politics reflects how disconnected policy rhetoric is from practical realities faced by communities. Without immediate and fundamental reform, councils may soon find themselves unable to sustain anything beyond the bare minimum of statutory care. Immediate political will and comprehensive restructuring are necessary to avert potentially catastrophic failures in Britain’s local service provision.

HEALTHCARE TECHNOLOGY

Addressing Four Critical Roadblocks to Responsible AI Adoption in Healthcare

AI adoption in healthcare is often slowed by four common challenges:

1. Limited AI Literacy – Many healthcare professionals lack a clear understanding of AI’s capabilities. Investing in education and training across teams helps build confidence and usage.

2. Data Readiness Gaps – Siloed systems and inconsistent data quality can undermine AI performance. Clean, standardized, and interoperable data is essential for success.

3. Change Management Hurdles – Resistance to new technology, unclear ROI, and workflow disruption can stall adoption. Involving end users early and aligning AI tools with current workflows helps ease the transition.

4. Ethical and Regulatory Risks – Concerns around privacy, bias, and compliance are valid. Establishing strong governance and ethical AI frameworks ensures trust and transparency.

To move forward, healthcare organizations must combine the right tools with readiness across people, process, and data.

EDITOR’S INSIGHT💭

Personalised Health MOTs: Beyond the Buzzword for UK Adult Social Care

Personalised health MOTs are being hailed as a breakthrough for the UK’s ageing population, but the real value lies in how they can reshape the very foundations of adult social care. While traditional NHS health checks have served as a baseline, they often miss the nuances that make prevention truly effective. The integration of AI-driven assessments and genetic screening is not just about early detection—it’s about creating a dynamic, responsive system that adapts to the individual, not the average.

What’s often overlooked is the potential for these MOTs to fundamentally shift the relationship between health and social care. In Japan, the fusion of technology and routine assessments has led to measurable reductions in long-term care needs, not just healthcare costs. The UK’s pilot programmes are beginning to echo these results, with older adults showing higher engagement and satisfaction when their care feels personal and relevant.

For leaders in social care, the opportunity is to move beyond pilots and embed this approach at scale. This means investing not only in technology, but in workforce skills and robust data systems that can track outcomes across both health and social care. The real innovation is in the integration—using personalised insights to inform commissioning, resource allocation, and partnership with the NHS. The future of adult social care will belong to those who see personalised health MOTs not as a product, but as a catalyst for system-wide transformation.

PUBLIC SECTOR FINANCE

Reliance On Agency Social Care Staff Poses Significant Financial Risk To Council

Heavy reliance on agency staff within St Helens Council’s social care sector has emerged as a significant financial threat, primarily due to the elevated costs of these temporary workers compared to permanent employees. This dependency not only leads to consistent budgetary overspends but also undermines the council’s ability to plan long-term, especially as recruitment and retention of qualified staff remain persistent nationwide challenges. Ongoing turnover of agency personnel also drives up recruitment and induction expenses, compounding the strain on council resources.

SOCIAL CARE FUNDING

Stoke-on-Trent Allocates £7m Extra Funding For Rising Adult Social Care Costs

Stoke-on-Trent City Council proposes an additional £7 million for adult social care, responding to providers’ concerns over increased National Insurance and wage costs. Care homes and service suppliers had previously contested the council’s minimal fee rises in the High Court, prompting a reassessment of funding and a shift from the originally suggested 2-4% increases to a more substantial 5-7% uplift for the coming year.

SOCIAL CARE LEADERSHIP

Pendine Park Celebrated As Model For Progressive Social Care Provision In Wales

Pendine Park, celebrating 40 years, is cited by the Welsh Government as a benchmark for social care excellence, demonstrating the urgent need to address sector pay and recognition.

SOCIAL CARE FUNDING

Care Homes Face Financial Strain as National Insurance Rises Increase Costs

Care homes in the West face insolvency due to increased National Insurance and wage costs, threatening resident care and financial stability. Providers may be forced to raise fees sharply, leaving vulnerable residents and councils financially exposed. Immediate government intervention is needed to prevent sector collapse.

YOUR FEEDBACK MATTERS 🗳️

GenAI Tools in Local Government

Generative AI in local government must be more than innovation for innovation’s sake—it should drive real, measurable improvements to frontline practice and citizen outcomes.

Agilisys Transform has spent the past year working in partnership with Wigan Council to deploy a Generative AI-powered EHCP and Needs Assessment tool. This tool is reshaping how frontline teams engage with children, families, and adults—enhancing the quality and consistency of key interactions.

Hear from Tom, a Service Manager at Wigan Council, as he shares his experience of co-developing the tool with Agilisys, and what other councils should consider when choosing the right GenAI partner.​

👉Learn more about the impact at Wigan Council here: Transforming Wigan Council’s ASC team with Generative AI – Agilisys Transform

👉To request a free trial of the GenAI platform Note Taker, visit: Note Taker – Agilisys Transform

Press here to hear from Tom☝️

WORKFORCE CHALLENGES

Workforce Recruitment Challenges Plague Adult Social Care Sector Amid Pay Concerns

A recent survey by the National Care Forum reveals that 71% of care providers in the UK find recruitment challenging, with workforce pressures remaining one of the sector’s biggest issues. Despite improvements in vacancy rates, concerns persist around staff retention, the complexity of immigration policies, and the need for long-term investment in social care. The findings highlight the urgent requirement for sustainable workforce planning and better support for care providers across the country.

SOCIAL CARE REFORM

Digital Training Empowers Social Care for Improved Independent Living

The initiative to integrate cutting-edge technology into social care aims to revolutionise patient care, ease staff workloads, and prolong independent living. This training programme for care leaders seeks to transition social care from analogue to digital, aligning with the Government's Plan for Change. Health and Social Care Secretary, Wes Streeting, emphasises equipping care leaders with the skills necessary to implement technology swiftly, enhancing care quality and reducing NHS pressures. Such advancements align with the Government's 10-Year Health Plan to future-proof health and social care services.

Further initiatives address recruitment and retention, aiming to professionalise the sector with improved career prospects, better pay, and recognition for the workforce. These measures are complemented by legislative progress for the Fair Pay Agreement and an independent commission by Baroness Louise Casey to optimise workforce recruitment and retention strategies. This strategic approach acknowledges the invaluable contributions of a 1.59 million-strong workforce, aiming for a sustainable and efficient care system.

CARE QUALITY CONCERNS

CQC Places Aylesbury Care Home in Special Measures for Inadequate Care

CQC rated Mandeville Grange Nursing Home in Aylesbury as inadequate, placing it in special measures after management failures led to unsafe conditions. The home's leadership failed to manage safety concerns effectively, risking harm and neglecting investigation or adequate reporting of incidents. Immediate improvements are mandated to address staffing, care quality, infection control, and medication management deficiencies.

INTERNATIONAL RECRUITMENT FUND

12.5m Fund Tackles Exploitation in Adult Social Care Recruitment

The UK Government's £12.5 million fund aims to tackle exploitation and ensure ethical employment for migrant care workers. It requires regional partnerships to adhere to regulations while facilitating new job introductions and supporting affected workers. Funding allocation will be based on local needs, starting in 2025.

SOCIAL CARE TRAINING

Digital Qualification Launched Amid Concerns Over Insufficient Training Funding

The government's introduction of a digital leadership qualification for social care leaders aims to better integrate technology within the sector to improve care quality. However, this initiative faces scrutiny as it highlights the discrepancy between training costs and funding provided. Providers are expected to cover substantial expenses themselves, despite the Learning and Development Support Scheme offering only limited financial support. The financial disconnect is exacerbated by prior cuts to planned learning investments, significantly affecting the feasibility of training implementation.

In tandem with the digital qualification, the government has expanded career pathways within adult social care, adding new roles. While these initiatives signal progress, the underlying financial constraints pose a serious challenge to their successful deployment, raising concerns about the sector's ability to adapt to technological advancements amidst limited resources. The urgent need for increased funding remains a central issue, threatening to undermine well-intentioned efforts to modernise and enhance the social care workforce.

YOUR FEEDBACK MATTERS 🗳️

EDITOR’S INSIGHT💬

Reimagining Social Care: Innovations and Reforms

In the dynamic world of adult social care, workforce shortages and funding constraints are pressing challenges that demand fresh solutions. As we explore policy reforms and funding strategies, it's evident that a mix of creativity and pragmatism is essential. Let's dive into how these changes can reshape the sector and benefit those at the heart of care delivery.

The social care sector stands at a pivotal moment, with policy reforms offering a beacon of hope. Recent discussions highlight the transformative potential of selective charges in service delivery. By analyzing case studies, we see how these charges can drive efficiency and enhance service quality. For instance, regions implementing selective charges have developed more tailored care solutions, ensuring resources are directed where they're most needed.

Funding reforms are about more than just numbers; they're about people. Data reveals that innovative funding approaches can significantly impact recruitment and service quality. Regions adopting new funding models have experienced a surge in recruitment, attracting a diverse and skilled workforce. This, in turn, elevates the quality of care, creating a positive cycle of improvement.

Ongoing government policy debates are crucial in shaping the future of social care. Engaging in these discussions allows stakeholders to advocate for policies prioritizing sustainable funding and workforce development. The proposed National Care Service could be a game-changer, offering a unified framework for delivering high-quality care across the UK.

To leverage these reforms, stakeholders must focus on collaboration and innovation. Here are some actionable steps:

• Engage in Policy Debates: Influence policy decisions that align with sector needs.

• Embrace Innovative Funding Models: Attract and retain a skilled workforce.

• Foster Collaboration: Build partnerships to share best practices and drive progress.

The journey towards a reformed social care system is complex, but the benefits are clear. By embracing policy innovation and funding reforms, we can tackle workforce challenges and enhance service quality. Let's work together to create a future where social care is not just a service, but a pillar of support for all who need it. Stay informed and engaged as we navigate these transformative changes in adult social care. Your role in this journey is vital, and together, we can make a difference.

SOCIAL CARE TECHNOLOGY

Advanced Tech Training to Enhance Patient Care and Staff Efficiency

The initiative spearheaded by the Department of Health and Social Care aims to revolutionise the adult social care sector by integrating cutting-edge technology and training care leaders in its use. By transitioning from analogue to digital, the programme seeks to enhance patient care, reduce pressure on staff, and enable individuals to maintain independence in their homes. Key innovations include motion sensors for fall detection, video telecare, and AI tools to automate tasks, illustrating a bold move towards modernising the sector in line with the government’s 10 Year Health Plan.

SOCIAL CARE RESEARCH

£5m Funded Partnership Tackles Social Care Workforce Crisis in the UK

The social care sector is in dire need of reform, as evidenced by a £5 million research partnership co-led by King's College London and the University of Leeds. This initiative aims to tackle pressing workforce challenges in adult social care, focusing on key areas such as labour supply, staff well-being, and innovative work practices. The partnership, funded by the NIHR, unites academia, social care organisations, and local authorities to develop sustainable solutions for the beleaguered sector.

The initiative's first phase involves co-designing research projects and reviewing existing evidence, targeting the recruitment and retention of younger workers—a critical issue. Such a methodical approach ensures the research is grounded in both academic study and real-world application, promising significant national impact. By addressing the enduring challenges of the sector through rigorous, collaborative efforts, there is potential for transformative change in workforce sustainability and the overall quality of social care.

ADULT SOCIAL CARE

Universal Career Structure Announced For Adult Social Care Progression

Wes Streeting, the Health and Social Care Secretary, has unveiled plans for the first universal career structure for adult social care in the UK, highlighting a significant government effort towards establishing a National Care Service. Addressing the UNISON National Health Care Service Group Conference, Streeting outlined the creation of four new job roles, alongside new investment in training, aimed at offering care workers clearer career progression.

Christina McAnea, UNISON's general secretary, expressed cautious optimism about these initiatives, acknowledging them as positive steps but cautioning that the sector's profit-driven nature still poses challenges. For meaningful reform, care workers require fair pay and a solid National Care Service foundation. This announcement reflects a commitment to transforming public perception and operational standards in adult social care, driven by the urgent need for change to meet public expectations in 2025.

DIGITAL CARE INTEGRATION

Royal Greenwich Launches Digital Care Service for Independent Living

Royal Greenwich launches a pioneering Digital Health and Care Technology Service in April 2025, offering residents simple digital tools like video doorbells and tablets to promote independence at home, reducing hospital visits. Collaboratively developed with residents and health professionals, this initiative supports integrated care.

ASSISTIVE TECHNOLOGY

Assistive Technology Bridges SEND Education and Employment Gaps

Assistive technology is crucial in bridging the gap between education and employment for SEND students, fostering inclusion, communication, and career readiness. Examples such as Rob Burrow highlight its transformative potential, illustrating that with the right tools, physical limitations do not hinder professional contributions. The growth of this technology, supported by innovations like AI, enhances accessibility and integrates into everyday life, crucial for future employability.

Kloodle’s use of AI-driven portfolios in partnerships with institutions like Melland High School and DISC exemplifies the power of assistive technology in skill development and employability tracking. By focusing on tailored educational pathways, these tools enable students to align their skills with market needs, preparing them for a meaningful transition into the workforce. Embracing such technology and integrating it into educational systems is urgent, addressing the broader disability employment gap and fostering a more inclusive society.

SOCIAL CARE POLICY

Social Care Delivery Should Remain Separate From NHS Says W.Streeting

Maintaining the separation of social care from the NHS is essential, according to Wes Streeting. He argues that this approach allows for more effective delivery and commissioning through local government, rather than merging operations or funding with the NHS. This recommendation is aimed at ensuring that social care remains tailored to local needs, thereby enhancing its responsiveness and effectiveness.

With health systems currently under significant strain, preserving the distinct roles of social care and the NHS becomes critical. The potential merger of these services may lead to inefficiencies and a dilution of focus, which Streeting warns against. This context reinforces the importance of local decision-making in social care, thereby allowing nuanced service delivery that directly addresses community-specific needs and challenges.

HEALTHCARE FUNDING BARRIERS

Fragmented Funding Hinders Integration of Health and Social Care Systems

Fragmented funding and inconsistent policies obstruct the integration of health and social care, as highlighted by Tunstall's report, which advocates for a UK national strategy to address financial misalignments. The report emphasises the necessity for targeted funding and rapid digital transition to enhance telecare, reduce healthcare strain, and improve patient outcomes.

AI IN SOCIAL CARE

Ethical AI in Social Care Focuses on Ensuring Rights and Wellbeing

The AI in Social Care Summit in Oxford addressed the essential integration of responsible and ethical generative AI in social care, calling for government and stakeholder action on six priorities, including guidelines and inclusive innovation. Emphasising safeguarding human rights, dignity, and wellbeing, the summit's collaborative guidance is pivotal for the future of AI in care services.

YOUR FEEDBACK MATTERS 🗳️