Lever360

I almost had a toddler-style meltdown. AI was involved.

Fri, 29 May 2026 17:30:00 +0000

So there I was. Riding what I can only describe as a productivity high.

I had three Claudes running at once. One was building out a production assistant. Another was generating landing pages. A third was cranking through something else entirely (I genuinely can't remember now — which should have been my first clue). My ChatGPT was open in another window, and I was firing through hundreds of emails at the same time.

It felt amazing.

For about forty-seven minutes.

Then something flipped. I went from "AI superhero" to something closer to an overstimulated toddler on the verge of a full meltdown. Too many tabs. Too many threads. Too many half-finished thoughts. My brain just… checked out.

I stopped, closed the laptop, and said out loud:

AI's opportunities and use cases can be genuinely overwhelming.

Not because the technology is bad. Because there's so much of it, coming at us so fast, that it's easy to confuse "doing more with AI" for "doing the right things with AI." Those are very different.

It's not about using every tool. It's not about a one-size-fits-all solution. It's about asking better questions:

Where does AI actually help?
Where does it not help — and where do our humans still fit in?
What's the next best move for you, your team, and your company right now?

That’s exatly what we’re walking through in our free course:

● Free Live Webinar ●

Where AI Actually Saves Time in Restoration

June 3rd · 2:00 PM EDT · 1 IICRC CEC

Want to go deeper before Tuesday?

Read the Full Blog First →

Lever360 · RTI Learning · For Restorers, By Restorers

We'll talk through where AI helps, where it falls short, and where your people are still your biggest lever. You'll walk away with practical tools and a framework you can use to rally your team, identify your quick wins, and prioritize what makes the most sense for your business in this moment.

Because this is a big change we're all going through together — and the companies that win aren't going to be the ones using the most AI. They're going to be the ones using it most intentionally

And speaking of the human part — meet our partner on this course.

We're beyond excited to have Justin Coates joining us. Justin is the Co-Founder and Chief Innovator at LearnAir, a Marine Corps veteran, and someone who has built his entire company around a tagline I wish I'd had taped to my laptop during my forty-seven-minute meltdown:

That's not a throwaway slogan for Justin and his team — they live it. They genuinely understand where AI fits, where humans fit, and how to bring the two together in a way that actually works inside real organizations with real people. They don't just teach the tools; they help leaders implement them in a way that respects the team, the culture, and the change curve everyone is on.

Justin's perspective is exactly the counterweight this conversation needs — and exactly why this course is going to be different from the typical "10 AI hacks" content flooding your feed

● AI Webinar · Featured Speaker

Connect with Justin & the LearnAir Team

AI educator, restoration industry integrator, and founder of the free LearnAir community.

🆘 Join Their Community	👥 LinkedIn
🌐 Website	💌 Newsletter
📞 Free Discovery Call with Justin

Free Webinar — June 3rd · 2:00 PM EDT

Join the Free Course →

· · ·

Hope to see you there,

Lisa

Lever360

UPCOMING IICRC COURSES

IICRC Water Restoration
Technician (WRT)

Virtual — Zoom · June 2nd – 4th, 2026 · 10 AM–5 PM EST · $499
Instructor: Destry Ransdell

TRAINING SESSIONS

UPCOMING TRAINING
SESSIONS

Our Educational Champions

From day-to-day operations to any emergency, our Educational Champions understand your needs and offer valuable information and expertise when you need it. We are proud to partner with the following reputable companies:

★ Lever360 · Partner Program ★

Become an Educational Champion →

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…
Until next time!

Save Your Seat: Where AI Actually Saves Time in Restoration

Thu, 21 May 2026 17:14:06 +0000

ANNOUNCEMENT

Where AI Actually Saves Time In Restoration — Free Live Webinar

There’s a lot of conversation happening around AI in restoration right now, and it can be hard to know what’s truly useful versus what’s just noise.

On June 3rd, RTI is hosting a free live session designed to bring clarity to that conversation. This session will take a practical, grounded look at AI and how restoration operators can better understand what tools may be worth their team’s time, attention, and investment.

Lever360 · AI Webinar · June 3rd

What You'll Walk Away With

⏳

Where restoration teams are losing the most time

and which of the gaps AI can actually address

◈

A simple three-part framework

for deciding when an AI tool is worth using

▶

Practical Walkthroughs

Estimate support, daily logs, adjuster and client communication

⚠

Where AI falls short

and why on-site judgement and human context still matter

→

How to start

One workflow, one job, without overwhelming your team

Free Live Webinar · June 3rd · 2:00 PM EDT

UPCOMING IICRC COURSES

IICRC Water Restoration
Technician (WRT)

Virtual — Zoom · June 2nd – 4th, 2026 · 10 AM–5 PM EST · $499
Instructor: Destry Ransdell

IN ACTION

REDESIGNED MEDIA UPLOAD & PROCESSING PIPELINE

If your team is in the field taking photos, this release is for them!

Version 2.22.0 is a complete rebuild of how Lever360 handles photos — from capturing on mobile through thumbnail generation and PDF output on the web. The result is faster uploads, smoother reports, and a unified system across the platform.

Lever360 · Field Documentation

How Lever360 Handles Field Photo Documentation

Educational Champions

7 Things Every Restoration Owner
Needs to Know

Scott Miller · The Growth League

Scott Miller has spent 16 years helping restoration owners gain financial clarity, build sales accountability, and create companies that can operate without everything depending on the owner. In his latest article, he breaks down seven fundamentals that not only prepare a business for a future sale but also make it stronger, more profitable, and easier to manage today. From stepping out of the day-to-day weeds, to keeping clean and explainable financials, to building real leadership beyond the owner, Scott brings the conversation back to what truly drives long-term value in a restoration company.

Want to see the remaining four? Read the full article on Scott’s blog.

Scott Miller · The Growth League

Read the Full Article

Read the Full Article →

TRAINING SESSIONS

UPCOMING TRAINING
SESSIONS

Our Educational Champions

Become an Educational Champion »

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…
Until next time!

Your jobs are in Lever360. Now your payments can be too!

Thu, 23 Apr 2026 14:28:43 +0000

IN ACTION

Collect Payments
Without Leaving the Job!

For a lot of restoration companies, the work is already inside the system — the job, the estimate, the invoice, the documentation, the communication. But the payment process still lives somewhere else.

That creates extra follow-up, slower visibility, and more friction around collections.

Lever360 now integrates Propelr as a second payment processing option alongside Stripe, giving teams another way to collect card and ACH payments closer to the job, the invoice, and the rest of the operational record. Read the full blog to see what changed, why it matters, and how to get set up.

LEARN MORE

Lever360 · Software

Get a Free Operational Walkthrough of Your Business

Request a Demo ›

Class Spotlight

IICRC - WRT VIRTUAL
Starting on May 6!

Water jobs are often won or lost in the setup. WRT helps your team better understand water damage, drying procedures, documentation, and communication with customers and adjusters — the kind of training that improves what happens on Monday morning, not just what happens on test day.

Join Destry Ransdell live on Zoom, May 6–8, 2026, from 10 AM to 5 PM EST. $499.

SECURE YOUR SEAT:
May 6-8, 2026 • Virtual - ZOOM • Limited Seats

REGISTER NOW

More Than a Live Class — 14 IICRC CECs + Training You Keep Using!

Access RTI’s Digital Training Solution, prep and review eLearning, and bonus training materials designed to help your team prepare before class and apply it after

TRAINING SESSIONS

UPCOMING TRAINING
SESSIONS

FEATURE CLASS

IICRC Water Restoration Technician - WRT

May 6-8, 2026 • 10AM-5PM EST • Virtual - ZOOM

VIEW CLASS

RRT · Repair & Reinstallation Technician

Virtual Zoom | Mark Violand
9AM–5PM · APRIL 28-29

$409

CCT · Carpet Cleaning Technician

Virtual - Zoom | Mark Violand
9AM–5PM · APRIL 30 - May 01

$409

AMRT · Applied Microbial Remediation Technician

In Person | Destry Ransdell
8AM–5PM · MAY 12-15

$1,295

WRT · Water Restoration Technician

Virtual - Zoom | Destry Ransdell
10AM–5PM · JUNE 02-04

$499

Explore All Training Sessions

Educational Champions

Our Educational Champions

Become an Educational Champion »

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…
Until next time!

IICRC Master Designation — No Problem! Take your RRT, CCT & CRT in one week.

Fri, 17 Apr 2026 18:28:05 +0000

Complete the Journey!

MASTER DESIGNATION ACCOLADES

Highest Designation to Achieve from the IICRC

Only 3.7 of IICRC Constituents reach this level

Enhances not just yourself but your companies credibility and demonstrates a high standard of quality.

LAST DAY TO REGISTER · April 20th

CRT · Color Repair Technician

Instructor: Thomas Cermak

Spots are limited.

In Action

HERCULES —
JOIN THE BETA

Receive a free Operational Walkthrough of your business with lever360 today to receive early access

HERE

Although we all say, ”Inspect the First Day, Set up the right way”; expecting technicians to perform perfection on every loss is difficult to produce.

Training Sessions

Lever360’s
RTI’s
Upcoming Classes

CRT · Color Repair Technician
Virtual Zoom | Thomas Cermak
8AM–5PM · May 15-06

$449

RRT · Repair & Reinstallation Technician
Virtual Zoom | Mark Violand
8AM–5PM · APRIL 28-29

$409

CCT · Carpet Cleaning Technician
Virtual Zoom | Mark Violand
10AM–5PM · APRIL 30- May 01

$409

WRT · Water Restoration Technician
Virtual Zoom | Destry Ransdell
10AM–5PM · MAY 06-08

$499

See All Upcoming Classes Here »

Educational Champions

Our Educational Champions

Become a Educational Champion »

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…
Until next time!

DID YOU KNOW?

Fri, 10 Apr 2026 21:15:00 +0000

Field Insight

DID YOU KNOW?

The CRT Certification Is Often Missed — And It Can Delay Your Master Status

When working toward your Master Textile Restorer designation, there's one requirement that often gets overlooked: Color Repair Technician (CRT) Certification.

Many professionals advance through the industry assuming they've checked every box — only to discover later that CRT was a required step in the process. Skipping it doesn't disqualify you. It just slows you down when you're closest to the goal.

Why this matters?

Achieving Master status isn't only about field experience — it's about completing the full certification path. Missing CRT can stall your progress at the moment it matters most. Here's your opportunity to stay on track:

Master professional color repair techniques used in the field
Complete a required step toward Master Textile Restorer designation
Increase your billable value and technical credibility — immediately

LAST DAY TO REGISTER · April 20th

CRT · Color Repair Technician

Spots are limited. Don't let a missed requirement slow your momentum.

REGISTER | MAY 5 - 6 »

In Action

What’s moving right now inside Lever360

Right now, restoration professionals are building the credentials that change how they work, what they charge, and who calls them first. Here's what's coming next.

HERCULES — JOIN THE BETA
Real-time answers inside the platform. Early access still open. The knowledge tool your field team needs — in training and on the job.

JOIN EARLY ACCESS

MOBILE PAYMENTS — LIVE
Collect Now or send a Payment Link directly from the mobile app. Get paid on the job — not three days after it closed.

SEE MOBILE PAYMENTS

SEE EVERYTHING LEVER360 DOES »

Training Sessions

Lever360’s
RTI’s
Upcoming Classes

IICRC-certified courses taught by industry instructors. Register directly from the link below each class.

See All Upcoming Classes Here »

ASD · Applied Structural Drying
In-Person — Flood House Training

1145 Commons Blvd, Reading PA | Destry Ransdell | 8AM–5PM ES · APRIL 21-23

$1,195

RRT · Repair & Reinstallation Technician
Virtual Zoom | Destry Ransdell
8AM–5PM · APRIL 28-29

$409

CCT · Carpet Cleaning Technician
Virtual Zoom | Mark Violand
10AM–5PM · APRIL 30- May 1

$409

CRT · Color Repair Technician
Virtual Zoom | Thomas Cermak
8AM–5PM · May 15-6

$449

Educational Champions

Our Educational Champions

Become a Educational Champion »

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…
Until next time!

Making Money ?& Upcoming IICRC Classes

Wed, 01 Apr 2026 21:35:08 +0000

Field Insight | Restoration Operations

The job is open…
Do you know if you’re making money on it?

Most companies review job performance after the job is closed.
By then, your margins are set in stone and change orders are no longer an option.

Managers who consistently hit their target margins aren't rocket scientists — they master simplicity and real-time job costing.

What Truly Matters

Margin protection isn’t finance—it’s an operational habit. What you see during the job determines what you keep after it

SEE HOW LEVER360 DOES IT! →

In Action

MEET
HERCULES:

Your team’s new advantage on the field

Hercules is Lever360's real-time knowledge assistant. It lives inside the platform your team already uses — answers questions instantly, then points your people toward the training that makes it stick

01
Answer in real time

Ask. Get a solid answer. keep moving. No tab-switching, no waiting.

02
Learning that goes deeper

Surfaces videos, modules, and resources - not just a one-time lookup.

03
Your content.
Your portal

Custom portals?
Hercules answers from your SOPs and internal guidance too.

04
Built for what’s next!

V1 focuses on learning.
V2 goes deeper intro operations this is just the start!

Join the Hercules Beta »

Training Sessions

Lever360’s
RTI’s
Upcoming Classes

IICRC-certified courses taught by industry instructors. Register directly from the link below each class.

See all upcoming IICRC Classes, CEC's, and other course offerings here »

LAST CALL

WRT
Water Restoration Technician

In Person | Destry Ransdell, 10AM–5PM
APRIL 7-9 | $499

ASD · Applied Structural Drying
In Person | Destry Ransdell
8AM–5PM
APRIL 21-23 | $1,195

REGISTER NOW

RRT · Repair & Reinstallation Technician
Virtual Zoom | Mark Violand
10AM–5PM
APRIL 28-29 | $409

REGISTER NOW

CCT · Carpet Cleaning Technician
Virtual Zoom | Mark Violand
10AM–5PM
APRIL 30 - MAY 1 | $409

REGISTER NOW

CRT · Color Repair Technician
Virtual Zoom | Thomas Cermak
8AM–5PM
MAY 5-6 | $409

REGISTER NOW

Educational Champions

Our Educational Champions

Become a Educational Champion »

Affiliations

- FROM YOUR FRIENDS,

THE RESTORERS…

Until next time!

Your Next Water Loss Will Expose Your System

Tue, 10 Mar 2026 21:01:16 +0000

Water never stays where it lands…

And the jobs that hurt your margin aren’t always the biggest ones—
they’re the ones where scope, drying goals, and documentation drift.

The “Ready for the Big One?” Checklist:

When volume spikes, these are the cracks we see most often — because we’ve lived them:

Projects multiply and there’s no single system to run them start-to-finish.
Documentation gets inconsistent, and the job story becomes hard to defend.
Updates lag — clients, adjusters, and stakeholders don’t get the right info fast enough.
Details slip in the handoffs, and small misses turn into rework.
Margins erode quietly through labor drift and scope changes.
Leadership loses real visibility into what’s actually happening across jobs.
The full loss narrative (mitigation → rebuild) isn’t captured cleanly in one place.

That’s exactly why the Lever360 Software exists: to keep job status visible, communication organized, and documentation consistent — so teams operate with control under pressure.

See how it works →

The standard isn’t “we set equipment.”
The standard is measured progress + clear documentation + confident decisions.

That’s what separates fast work from professional work.

LAST CALL:

WRT + ASD Combo
(In Person)

March 16–20, 2026

CLICK HERE FOR MORE INFORMATION

If you want your team to make better drying decisions and document them cleanly, this is the closest thing to a “foundation week” you can invest in.

IICRC WRT | ASD Combo — In Person (Reading, PA)

Dates: March 16–20, 2026 (8AM–5PM EST)
Instructor: Destry Ransdell
Includes: hands-on activities, facility demos, meals, and prep eLearning
Cost: $1,449.

UPCOMING CLASSES

FROM YOUR FRIENDS, THE RESTORERS…

Until next time!

How to Make Every Restoration Job More Profitable

Fri, 20 Feb 2026 21:29:22 +0000

If you want better margins, you need two things working together:

Tighter execution on every job
A stronger referral engine.

That’s why this week’s featured training is built to help you win more referral conversations—and turn them into consistent, repeatable results.

RTI Class Spotlight: Mastering Business Development in Restoration

CLICK HERE FOR MORE INFORMATION

Increase Sales: Get Better at Winning Referrals
Turn your sales scripts into muscle memory with an interactive training game you practice over 3 months.

This isn’t another “watch and forget” course. You’ll train with AI-powered role-play simulations that feel like real conversations—minus the pressure.

RTI Class Spotlight:

YOU’LL LEARN TO:

Build high-value referral relationships (adjusters, agents, PMs, and more)
Handle objections with confidence
Follow a proven 7-step business development process
Onboard and upskill your team fast

ENROLL HERE!

Special Shoutout: Scott Miller’s Profit Rule
(Do This First)

Before you scale referrals, make sure each job is set up to perform.

Scott Miller (The Growth League) shares one non-negotiable rule that can immediately improve margins:

NO JOB STARTS WITHOUT A BUDGET.
Not mitigation. Not reconstruction. No exceptions.

WATCH THE VIDEO HERE!

And when the job closes, use Scott’s quick debrief to lock in learning:

LBNT

Liked Best:
What worked best on this job?

Next Time:
What will we do differently next time to improve results + profit?

UPCOMING CLASSES

FROM YOUR FRIENDS, THE RESTORERS…

Until next time!

How Restoration Leaders Are Using AI—Safely, Securely, and with ROI

Fri, 06 Feb 2026 12:50:37 +0000

AI IS ALREADY CHANGING RESTORATION

THE REAL QUESTION IS…

Whether your team is using it CORRECTLY — or taking UNNECESSARY RISK.

The companies pulling ahead aren’t just using AI tools.
They’re using them securely, consistently, and with a clear plan.

THIS COURSE SHOWS YOU HOW →

Feature Course

AI LITERACY
for Restoration Professionals

A live, industry-specific course built for restoration, remediation, and mitigation professionals.

🎓 Receive 4 IICRC CEC Credits
💻 Live Virtual | 4 Hours
📅 February 19th, 2026 | 12:00–4:00 PM EST

Hosted by LearnAIR in partnership with RTI

RESERVE YOUR SPOT HERE! →

The Essentials

WHAT YOU’LL LEARN

How restoration companies are already using AI to work faster and smarter
How to safely handle customer data and insurance claim information
Practical AI workflows for field and office teams
How to reduce documentation time and improve estimate clarity
How to overcome resistance and adopt AI with confidence

The Essentials

WHAT YOU WALK AWAY WITH

Immediate, high-ROI use cases you can apply right away
Clear AI security and privacy guidelines
A 30-day AI pilot plan for your company
Starter prompts and best-practice workflows

RESERVE YOUR SPOT NOW

A Final Note

FROM YOUR FRIENDS, THE RESTORERS…

Until next time!

Elevate Your Success in 2025: Discover exclusive events, plus IICRC classes and training solutions!

Wed, 29 Jan 2025 18:10:00 +0000

In the fast-paced world of restoration, effective communication is essential—but how often do we truly listen? In her insightful article, "Listening: 5 Steps for Smoother Interactions and Fewer Hiccups," Lisa Lavender explores the power of active listening and provides practical tips to improve your interactions. This is a must-read for anyone looking to strengthen their communication skills and foster better relationships.

Here’s what’s in store for YOU:

Exclusive Events - Secure Your Spot - Don’t miss our special events designed to inspire, connect, and elevate your restoration success!
Upcoming IICRC Classes - Start the new year off right with hands-on training and certifications!
Learning Lever - FREE Trial - Discover how our Learning Management System can transform your training experience.
Run-Your-Company Software - Book a DEMO - Streamline your operations with tools designed for success.

Dates: April 23-24, 2025 | Location: Reading, PA
Learn More & Register Now

Leading Operational Excellence in Restoration
Take Your Leadership to the Next Level: This exclusive course is designed for restoration professionals ready to refine their operational strategies and leadership skills. From streamlining processes to building high-performing teams, this event provides actionable insights to elevate your business. Don’t miss this opportunity—secure your spot today!

Dates: November 6–7, 2025 | Location: RTI Training Facility
Learn More & Register Now

Owners & Managers Retreat
Inspire, Collaborate, and Recharge: Join us for the 2025 Owners & Managers Retreat—an event designed to bring restoration leaders together for two days of innovation, strategy, and collaboration. Connect with like-minded professionals, gain fresh perspectives, and build lasting relationships in a supportive, focused environment. Spaces are limited—secure your spot now!

IICRC - Trauma & Crime Scene Technician (TCST) - Virtual

Dates: February 3-4, 2025
Location: Via Zoom
Led By: Expert Stephanie Beattie
Navigate Sensitive Restorations: Learn the specialized skills and protocols needed to safely and effectively handle trauma and crime scene cleanup.

IICRC - Water Restoration Technician (WRT) - Virtual

Dates: February 4-6, 2025
Location: Via Zoom
Led By: Expert Destry Ransdell
Build a Strong Foundation in Water Restoration: Learn the essential principles of water damage mitigation, drying methods, and moisture monitoring.

IICRC - Fire Smoke Remediation Technician (FSRT) - Virtual

Dates: February 11-12, 2025
Location: Via Zoom
Led By: Anthony Macaluso
Restore with Confidence: Dive into the principles of fire and smoke remediation, including cleaning methods, deodorization, and effective restoration practices.

IICRC - Odor Control Technician (OCT) - Virtual

Dates: February 13, 2025
Location: Via Zoom
Led By: John Perella
Eliminate Odors Like a Pro: Learn proven techniques and innovative solutions for identifying and neutralizing challenging odors in any restoration scenario.

IICRC - Applied Structural Drying (ASD) - In Person

Dates: February 25-27, 2025
Location: Reading, PA
Led By: Expert Destry Ransdell
Master the Art of Structural Drying: Enhance your skills in advanced drying techniques, moisture management, and documentation through this hands-on, intensive course.

IICRC - Water Restoration Technician (WRT) | Applied Structural Drying (ASD) - In Person

Dates: March 17-21, 2025
Location: Reading, PA
Led By: Expert Destry Ransdell
Fast-Track Your Water Restoration Expertise: Combine foundational water damage restoration training with advanced structural drying techniques in this comprehensive, hands-on combo course.

Want More?

Start planning YOUR success today! Download our complete 2025 Class Calendar OR explore our FULL Course Catalog to discover all the opportunities waiting for you.

2025_RTI Class Calendar ONLY_FINAL.pdf

761.69 KB • PDF File

Download

COURSE CATALOG

Learning Lever, Our Signature Digital Training Solution

Give your team acces to the industry’s best learning resources, available 24/7.

Access the Learning Lever, a robust training and resource tool with microlearning-style, anywhere and anytime training to help your team grow and succeed.
Managers can assign courses, track progress, and manage team development with ease.

FREE TRIAL

iRestore Software Special

Streamline your operations and supercharge your efficiency with iRestore Unchained!

Discover the newly enhanced iRestore, the ultimate job management system to centralize and streamline your operations.
Effortlessly manage tasks across all platforms — phone, iPad, and desktop.
Embrace simplicity without sacrificing power.

BOOK A DEMO

Our Educational Champions

Today’s the Day: Don’t Miss Out on WOW Boarding

Team Outdo — Wed, 15 Jan 2025 14:00:00 +0000

Your Last Chance to WOW Your New Hires - 2 Hours to Go!

Think back to your own first days at a new job. Was it inspiring, seamless, and exciting—or did it leave you wondering if you made the right choice?

Your employees deserve better. And today, you have one last chance to ensure their first days are unforgettable.

In our free webinar, "Turn Onboarding into WOW Boarding", you’ll learn how to:

Build an onboarding experience that employees rave about.
Reduce turnover by creating immediate connections.
Position your company as the employer of choice in your industry.

Event Details:
📅 Date: Wednesday, January 15th
⏰ Time: 11 AM EST
🎟️ Cost: FREE
📜 Earn: 2 IICRC CECs

💡 Spots are filling fast, and registration closes in just 1 hour. Don’t wait!

RESERVE YOUR SEAT NOW!

Check out our entire catalog of IICRC classes, CECs, OSHA Compliance, and Free Offers HERE.

See you soon!
RTI Learning Team

The 5 Biggest Benefits of Better Onboarding

Team Outdo — Tue, 14 Jan 2025 18:00:00 +0000

5 Ways to WOW Your New Hires

Picture this: A new employee walks away after their first week telling their family and friends, “This company really gets it—I feel valued and supported.”

That’s the kind of onboarding magic you’ll learn to create in our "Turn Onboarding into WOW Boarding" webinar.

In our "Turn Onboarding into WOW Boarding" webinar, you’ll discover:

A step-by-step framework for delivering an exceptional onboarding experience.
Methods to reduce turnover by creating immediate connections.
Tools to build a workplace culture that energizes new hires.
Strategies to save time while increasing the quality of onboarding.
Insights from industry experts with real-world experience.

Event Details:
📅 Date: Wednesday, January 15th
⏰ Time: 11 AM EST
🎟️ Cost: FREE
📜 Earn: 2 IICRC CECs

Strong onboarding doesn’t just save you time and money—it builds a stronger, more loyal team.

Register Today and Start Building Better Teams!

Check out our entire catalog of IICRC classes, CECs, OSHA Compliance, and Free Offers HERE.

See you there,
RTI Learning Team

What If Onboarding Could WOW Your New Hires?

Team Outdo — Mon, 13 Jan 2025 15:00:00 +0000

Turn Day One Into a WOW Moment

Imagine this: It’s your new hire’s first day. They walk into the office (or log in remotely), and instead of feeling overwhelmed or lost, they’re met with clarity, excitement, and a warm welcome that reassures them they made the right choice.

But here’s the reality for most companies—first days are chaotic, and employees are often left feeling unsure. The result? Lower engagement, quicker turnover, and missed opportunities.

Join our free webinar, "Turn Onboarding into WOW Boarding", and learn how to transform your onboarding process from average to exceptional. Discover:

The secret to crafting a first-day experience that inspires confidence.
Practical ways to standardize onboarding for clarity and consistency.
Strategies to boost retention and foster long-term loyalty.

Let’s build onboarding experiences that leave new hires saying, “WOW, this is the best first day ever!”

RESERVE MY SPOT NOW!

See you there,
RTI Learning Team

Kickstart 2025: Upcoming IICRC Classes and Game-Changing Solutions!

Thu, 09 Jan 2025 18:00:00 +0000

As we welcome the New Year, we’re revisiting a timeless piece by Lisa Lavender that’s sure to inspire! In her article, "Restoring Success: Lisa’s New Year’s Resolution," Lisa shares heartfelt insights and practical advice to help restoration professionals start the year with purpose and positivity. Don’t miss this motivational read!

Here’s what’s in store for YOU:

FREE Webinar: Turn YOUR Onboarding into WOWboarding - Discover how to transform your onboarding process into an unforgettable ‘WOWboarding’ experience that engages, inspires, and sets the stafe for success!
Upcoming IICRC Classes - Start the new year off right with hands-on training and certifications!
Learning Lever - FREE Trial - Discover how our Learning Management System can transform your training experience.
Run-Your-Company Software - Book a DEMO - Streamline your operations with tools designed for success.

IICRC - Applied Microbial Remediation Technician (AMRT) - In Person

Dates: January 14-17, 2025
Location: Reading, PA
Led By: Expert Destry Ransdell
Tackle Microbial Challenges Head-On: Gain expertise in mold and microbial remediation, including containment, removal techniques, and safety protocols, in this comprehensive four-day course.

IICRC - Applied Structural Drying (ASD) - In Person

Dates: February 25-77, 2025
Location: Reading, PA
Led By: Expert Destry Ransdell
Master the Art of Water Restoration: Enhance your knowledge in drying, monitoring, and documentiing water losses with this intensive, hands-on three-day course.

IICRC - Fire Smoke Remediation Technician (FSRT) - Virtual

Dates: February 11-12, 2025
Location: Via Zoom
Led By: Anthony Macaluso
Restore with Confidence: Dive into the principles of fire and smoke remediation, including cleaning methods, deodorization, and effective restoration practices.

IICRC - Odor Control Technician (OCT) - Virtual

Dates: February 13, 2025
Location: Via Zoom
Led By: John Perella
Eliminate Odors Like a Pro: Learn proven techniques and innovative solutions for identifying and neutralizing challenging odors in any restoration scenario.

FREE Webinar: Turn YOUR Onboarding into WOWboarding!

Date: Wednesday, January 15, 2025
Location: Via Zoom
Led By: Lisa Lavender, Chief Operating Officer
Earn 2 IICRC CEC Credits
Transform onboarding into WOWboarding: Learn strategies to engage, inspire, and retain your team from day one!

Want More?

Start planning YOUR success today! Download our complete 2025 Class Calendar OR explore our FULL Course Catalog to discover all the opportunities waiting for you.

2025_RTI Class Calendar ONLY_FINAL.pdf

761.69 KB • PDF File

Download

COURSE CATALOG

Learning Lever, Our Signature Digital Training Solution

Give your team acces to the industry’s best learning resources, available 24/7.

Access the Learning Lever, a robust training and resource tool with microlearning-style, anywhere and anytime training to help your team grow and succeed.
Managers can assign courses, track progress, and manage team development with ease.

FREE TRIAL

iRestore Software Special

Streamline your operations and supercharge your efficiency with iRestore Unchained!

Discover the newly enhanced iRestore, the ultimate job management system to centralize and streamline your operations.
Effortlessly manage tasks across all platforms — phone, iPad, and desktop.
Embrace simplicity without sacrificing power.

BOOK A DEMO

Our Educational Champions

Compliance Mistakes Are Costing You Thousands

Team Outdo — Tue, 07 Jan 2025 17:30:00 +0000

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A single compliance mistake can cost your business thousands in fines—or worse. Yet, for so many companies, compliance training is treated as an afterthought, leaving them exposed to unnecessary risks.

From legal penalties to safety concerns, the fallout from poor compliance is both costly (up to $15k per OSHA violation) and preventable. And here's the truth: These issues are preventable and start with onboarding.

But it doesn’t have to be this way. With the right strategy, compliance can become a seamless, integral part of your onboarding program.

In our webinar, Transform Your Onboarding into WOW Boarding: Retain Top Talent & Drive Performance, you’ll learn:

How to identify and close compliance gaps
Strategies to protect your business while building trust with employees
The steps to avoid fines, legal headaches, and reputational damage

Your business’s safety and success depend on it. Don’t wait for a costly mistake to force you into action. Click here to join the waiting list and build a compliant, confident workplace.

Your Onboarding Is Costing You More Than You Think

Team Outdo — Fri, 03 Jan 2025 16:00:00 +0000

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Imagine this: a new hire joins your team, but it takes months—sometimes even a year—for them to fully ramp up. All the while, your team is picking up the slack, productivity is lagging, and your costs are quietly climbing.

It’s frustrating. But it’s also fixable.

The truth is that most onboarding programs fail because they’re outdated and inefficient. They focus on the bare minimum instead of setting new hires up for real success. And when onboarding fails, your business pays the price—in time, morale, and money.

But here’s the good news: you can turn your onboarding process into a profit-driving machine.

Join our free webinar, Transform Your Onboarding into WOW Boarding: Retain Top Talent & Drive Performance, and discover how to:

Slash onboarding time without cutting corners
Drive engagement and productivity from day one
Build a system that saves money while growing your team’s performance

Onboarding doesn’t have to be a drain. It can be the key to unlocking your team’s full potential—and your business’s profitability.

Learn how to save money while enhancing team performance.

Join the waiting list!

The Hidden Cost of Turnover You Can’t Afford to Ignore

Team Outdo — Fri, 27 Dec 2024 20:20:00 +0000

Hey {{ first_name | default: there }},

Let’s talk about a tough truth: employee turnover is costing your business far more than you realize.

Every time someone leaves, you’re losing more than just their skills and expertise. You’re also losing time, trust, and money—33% of their annual salary, to be exact. That’s a staggering hit, especially when it happens over and over again.

What’s worse? High turnover often leads to a toxic cycle. Morale dips, productivity falters, and even your customers start to notice. But it doesn’t have to be this way.

There’s a proven way to break free from the chaos and build a team that stays. It starts with onboarding that actually works—onboarding that creates loyalty, not just familiarity.

Mark your calendar for January 15th and join us for our free webinar, Transform Your Onboarding into WOW Boarding: Retain Top Talent & Drive Performance. Discover how to:

Reduce turnover by up to 60%
Build an onboarding process that inspires from day one
Protect your bottom line and energize your team

Turnover is expensive, but fixing it doesn’t have to be. Register now to transform your onboarding into a retention-driving process.

Your team deserves better, {{ first_name | default: friend }}.

Let’s make it happen.

Merry Christmas & Heartfelt Thanks from Our Team to Yours!

Thu, 19 Dec 2024 12:05:00 +0000

During this season of giving, we are reminded of the greatest gifts in our lives—our community and the opportunity to serve you. Your passion, dedication, and trust inspires us every day to do what we love: equipping you and your teams with the tools, resources, and training to thrive. It’s a privilege to be part of an industry that feels like family, and we’re so grateful for the joy of working alongside you.

To kick off the holiday season, we invite you to explore the power of perspective in both business and life. Lisa Lavender’s article, “Restoring Success: It’s All About Perspective, delves into how adjusting our viewpoint can lead to greater gratitute and effectiveness.

Here’s what’s in store for YOU:

FREE Webinar: Turn YOUR Onboarding into WOWboarding - Discover how to transform your onboarding process into an unforgettable ‘WOWboarding’ experience that engages, inspires, and sets the stafe for success!
Upcoming IICRC Classes - Start the new year off right with hands-on training and certifications!
eLearning Opportunities - Stay sharp and up-to date with convenient online courses. Keep your credentials active
Learning Lever - FREE Trial - Discover how our Learning Management System can transform your training experience.
Run-Your-Company Software - Book a DEMO - Streamline your operations with tools designed for success.

IICRC - Water Restoration Technician (WRT) - Virtual

Dates: January 7-9, 2025
Location: Virtual via Zoom
Led By: Expert Destry Ransdell
Master the Art of Water Restoration: Enhance your knowledge of water damage, its effects, and techniques for drying structures.

IICRC - Applied Microbial Remediation Technician (AMRT) - In Person

Dates: January 14-17, 2025
Location: Reading, PA
Led By: Expert Destry Ransdell
Master the Art of Water Restoration: Enhance your knowledge in drying, monitoring, and documentiing water losses with this intensive, hands-on three-day course.

FREE Webinar: Turn YOUR Onboarding into WOWboarding!

Date: Wednesday, January 15, 2025
Location: Virtual via Zoom
Led By: Lisa Lavender, Chief Operating Officer
Transform onboarding into WOWboarding: Learn strategies to engage, inspire, and retain your team from day one!

Want More?

Start planning YOUR success today! Download our complete 2025 Class Calendar OR explore our FULL Course Catalog to discover all the opportunities waiting for you.

2025_RTI Class Calendar ONLY_FINAL.pdf

761.69 KB • PDF File

Download

COURSE CATALOG

Learning Lever, Our Signature Digital Training Solution

Give your team acces to the industry’s best learning resources, available 24/7.

Access the Learning Lever, a robust training and resource tool with microlearning-style, anywhere and anytime training to help your team grow and succeed.
Managers can assign courses, track progress, and manage team development with ease.

FREE TRIAL

iRestore Software Special

Streamline your operations and supercharge your efficiency with iRestore Unchained!

Discover the newly enhanced iRestore, the ultimate job management system to centralize and streamline your operations.
Effortlessly manage tasks across all platforms — phone, iPad, and desktop.
Embrace simplicity without sacrificing power.

BOOK A DEMO

Our Educational Champions

Cyberweek Specials: Thank You! IICRC WRT & ASD, Software & Training

Thu, 21 Nov 2024 18:10:40 +0000

We are so thankful to our community for inspiring us every day to do what we love—helping you and your teams thrive with tools, resources, and training. It’s an incredible joy to serve an industry that is as passionate and dedicated as we are.

To kick things off, explore how gratitude can fuel your business in our special edition of Restoring Success with Lisa Lavender and Scott Miller: How Fostering a Culture of Gratitude Helps Your Restoration Business Grow

Here’s what’s in store for YOU:

25% OFF our final IICRC - Applied Structural Drying (ASD) class of 2024!
Waived Enrollment Fee - Learning Lever Subscription
50% OFF Set-up Fee - Run-Your-Company Software
BUNDLE & SAVE - Training + Software

Why Choose Lever360 this Cyberweek?

Industry-leading tolls and training designed by restorers, for restorers.
Discounts that deliver real value to your business.
Our commitment to your growth and success.

Special Offer: IICRC - Water Restoration Technician (WRT) & Applied Structural Drying (ASD) Classes!

Level up your team with hands-on, cutting-edge training that transforms restoration professionals into leaders.

✨ 25% OFF our IICRC Water Restoration Technician (WRT) AND/OR IICRC Applied Structural Drying (ASD)

Water Restoration Technician (WRT) - Virtual

Dates: December 3-5, 2024
Location: Virtual via Zoom
Led By: Expert Destry Ransdell
Master the Art of Water Restoration: Enhance your knowledge of water damage, its effects, and techniques for drying structures.
Coupon Code: HOLIDAYWRT25

Applied Structural Drying (ASD) - In Person

Dates: December 10-12, 2024
Location: Reading, PA
Led By: Expert Destry Ransdell
Master the Art of Water Restoration: Enhance your knowledge in drying, monitoring, and documentiing water losses with this intensive, hands-on three-day course.
Coupon Code: HOLIDAYASD25

Learning Lever, Our Signature Digital Training Solution

Give your team acces to the industry’s best learning resources, available 24/7.

✨ Waived Enrollment Fee for our Learning Lever Subscription

Access the Learning Lever, a robust training and resource tool with microlearning-style, anywhere and anytime training to help your team grow and succeed.
Managers can assign courses, track progress, and manage team development with ease.
Coupon Code: LEVERFREE

FREE TRIAL

iRestore Software Special

Streamline your operations and supercharge your efficiency with iRestore Unchained!

✨ 50% OFF Set-up Fee for our Run-Your-Company Software

Discover the newly enhanced iRestore, the ultimate job management system to centralize and streamline your operations.
Effortlessly manage tasks across all platforms — phone, iPad, and desktop.
Embrace simplicity without sacrificing power.

BOOK A DEMO

BUNDLE & SAVE: Training + Software

Combine the power of training and tech to get the ultimate edge in the restoration industry with our integrated bundle.

✨ 10 User BUNDLE for only $400/month - book by December 2nd

BOOK A DEMO

ACT FAST: These Deals Expire December 2nd at Midnight!

Our Educational Champions

6 Tips to Boost Training ROI by Focusing on Impact + Free Resource

Fri, 18 Oct 2024 17:00:00 +0000

Welcome to this weeks edition of “Restoring Success” where we will dive into another edition of your favorite newsletter. Get ready for the latest insights, training updates, and industry news. Let's make this week a success together!

Here is what we have for you this week:

Time Is Running Out: Don't Miss Your Chance for the In-Person IICRC Water Restoration Technician Course!
6 Tips to Boost Training ROI by Focusing on Impact + Free Resource
Master the Art of Water Restoration: Join Our IICRC Applied Structural Drying Course!

Time Is Running Out: Don't Miss Your Chance for the In-Person IICRC Water Restoration Technician Course!

Exciting news! We’re offering a rare opportunity to attend the IICRC Water Restoration Technician (WRT) course in person from November 5-7, 2024, with the renowned instructor Destry Ransdell. This course is typically available online, making this an exceptional chance to engage directly and enhance your skills alongside fellow professionals.

Why You Shouldn't Miss This:

Only 10 Seats Left! This exclusive in-person training fills up fast—act now to secure your spot!
Hands-On Learning: Immerse yourself in practical, interactive experiences that you won’t find in online courses.
Expert Instruction: Learn the latest techniques in water mitigation and restoration, including effective communication strategies with customers and adjusters.

Course Details:

Dates: November 5-7, 2024
Time: 8 AM - 5 PM
Location: 1145 Commons Boulevard, Reading, PA 19605
Cost: Click Here

What’s Included:

FREE Access to the Digital Training Solution and Restoration Technical Institute’s Learning Community
Engaging eLearning modules to prepare for and review after class
Bonus materials: templates, samples, and step-by-step resources
Hands-on activities, games, and demonstrations for an enhanced learning experience
A virtual tour of our Inspiration Center

Convenient Accommodations:

Traveling from out of town? Stay at the Hampton Inn Reading/Wyomissing for just $99 per night with our corporate rate! Enjoy easy access to local attractions and a comfortable retreat after a day of learning.

Take Action Now!

This course is crucial for your professional development and compliance.

Register Now to ensure your spot before it’s too late!

We can’t wait to see you there!

6 Tips to Boost Training ROI by Focusing on Impact

Maximizing Training Impact in the Restoration Industry

In today's ever-evolving restoration industry, effective training and development are crucial for success. To ensure your training investments create real value, focus on making an impact rather than simply checking off boxes. This approach will help you onboard new employees, cultivate future leaders, improve operational performance, and retain top talent.

Key benefits of impactful training include fostering an agile workforce that can adapt to new technologies and strategic changes, ultimately driving business growth. To achieve this, prioritize managing training for its effectiveness—engagement, culture strengthening, and alignment with business objectives are essential. Transitioning from a mere ROI focus to a strategy that emphasizes lasting impact involves thoughtful design and management of training processes.

General Tips for Enhancing Training Impact

Prioritize Onboarding: Set the tone from day one by clearly communicating expectations and company values. A strong onboarding process lays the foundation for long-term success.
Integrate Training as an Operational Area: View training as a core business function, just like HR or sales. Include it in organizational charts and assign responsibilities to managers.
Establish Clear Expectations: Define roles and training goals to ensure everyone understands what is expected. Utilize structured guides to create clear training paths.
Engage Leadership: Active involvement from leadership is critical, as it significantly influences training effectiveness. Leaders should allocate resources and engage with learners.
Mitigate Performance Barriers: Identify and address obstacles that hinder the application of training, such as lack of resources or cultural resistance.
Leverage Pre- and Post-Training Processes: Focus on strategic learning by aligning training with job responsibilities before the event, and follow up with support and feedback after training.

By concentrating on these strategies, you can create a culture of continuous learning that not only drives performance but also empowers your workforce to adapt to change. Remember, the journey of training is ongoing; it's about applying and refining skills to achieve lasting impact.

FREE Download Resources:

Master the Art of Water Restoration: Join Our IICRC Applied Structural Drying Course!

Join us for an intensive three-day training on IICRC Applied Structural Drying (ASD) led by expert Destry Ransdell, happening November 12-14, 2024 in Reading, PA. This course is designed for professionals seeking to enhance their knowledge and skills in drying, monitoring, and documenting water losses.

What You’ll Gain:

Cutting-Edge Techniques: Learn the latest methods and tools for effective water restoration.
Hands-On Experience: Engage in practical activities, including plant tours and demonstrations.
Comprehensive Resources: Access manuals, templates, and bonus learning materials to support your ongoing education.

Details:

Time: 8 AM - 5 PM EST
Cost: $1,195 (includes meals and accommodations)
Location: 1145 Commons Boulevard, Reading, PA 19605

In addition to invaluable knowledge, enjoy meals throughout the day, participate in fun learning activities, and take part in games and competitions for prizes!

Don’t miss this opportunity to elevate your skills and effectiveness in water restoration services!

For more courses: Click Here

iRestore: “Run-Your-Company (R-Y-C) System”

We are thrilled to introduce you to the newly enhanced iRestore, the ultimate Run-Your-Company (R-Y-C) System designed to streamline your operations across all platforms—phone, iPad, and desktop. Whether you're in the office or in the field, iRestore synchronizes and centralizes all critical information, making job management more effortless and efficient than ever before. Experience the future of job management with iRestore!

What sets iRestore apart?

Comprehensive Job Management: From job scheduling to completion, iRestore simplifies every step of your workflow. Manage tasks, communicate effectively, and document progress seamlessly.
Powerful CRM Integration: Our robust CRM system empowers you to nurture relationships with clients, subcontractors, and suppliers. Track interactions, manage contacts, and cultivate long-term partnerships effortlessly.
Efficient Field Operations: Instant access to job-related information ensures your team stays productive. Voice-to-text capabilities, barcode features, and equipment tracking tools are all at your fingertips.
Vehicle and Equipment Management: Monitor your fleet with ease using iRestore's integrated vehicle module. Track equipment usage, manage inventory, and streamline maintenance records effortlessly.
HR Solutions: Take care of your most valuable asset – your team. iRestore’s HR solution provides instant access to vital employee information, ensuring compliance and efficient management.

Discover how iRestore can transform your business operations and drive growth. Embrace simplicity without sacrificing power.

Ready to elevate your job management experience?

Book a Demo

Lever360

I almost had a toddler-style meltdown. AI was involved.

Our Educational Champions

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…Until next time!

Save Your Seat: Where AI Actually Saves Time in Restoration

Our Educational Champions

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…Until next time!

Your jobs are in Lever360. Now your payments can be too!

IICRC - WRT VIRTUAL Starting on May 6!

IICRC Water Restoration Technician - WRT

$409

$409

$1,295

$499

Our Educational Champions

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…Until next time!

IICRC Master Designation — No Problem! Take your RRT, CCT & CRT in one week.

MASTER DESIGNATION ACCOLADES

HERCULES —JOIN THE BETA

Lever360’s RTI’sUpcoming Classes

$449

$409

$409

$499

Our Educational Champions

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…Until next time!

DID YOU KNOW?

DID YOU KNOW?

The CRT Certification Is Often Missed — And It Can Delay Your Master Status

What’s moving right now inside Lever360

Lever360’s RTI’sUpcoming Classes

$1,195

$409

$409

$449

Our Educational Champions

Affiliations

— FROM YOUR FRIENDS,

THE RESTORERS…Until next time!

Making Money ?& Upcoming IICRC Classes

The job is open…Do you know if you’re making money on it?

MEETHERCULES:

Lever360’s RTI’sUpcoming Classes

LAST CALLWRT Water Restoration Technician

Our Educational Champions

Affiliations

- FROM YOUR FRIENDS,

THE RESTORERS…

Until next time!

Your Next Water Loss Will Expose Your System

Water never stays where it lands…

The “Ready for the Big One?” Checklist:

LAST CALL:WRT + ASD Combo(In Person)

March 16–20, 2026

UPCOMING CLASSES

FROM YOUR FRIENDS, THE RESTORERS…

How to Make Every Restoration Job More Profitable

If you want better margins, you need two things working together:

RTI Class Spotlight: Mastering Business Development in Restoration

RTI Class Spotlight:

YOU’LL LEARN TO:

Special Shoutout: Scott Miller’s Profit Rule(Do This First)

Before you scale referrals, make sure each job is set up to perform.

And when the job closes, use Scott’s quick debrief to lock in learning:

LBNT

UPCOMING CLASSES

FROM YOUR FRIENDS, THE RESTORERS…

How Restoration Leaders Are Using AI—Safely, Securely, and with ROI

AI IS ALREADY CHANGING RESTORATION

THE REAL QUESTION IS…

Whether your team is using it CORRECTLY — or taking UNNECESSARY RISK.

Feature Course

THE RESTORERS…
Until next time!

THE RESTORERS…
Until next time!

IICRC - WRT VIRTUAL
Starting on May 6!

THE RESTORERS…
Until next time!

HERCULES —
JOIN THE BETA

Lever360’s
RTI’s
Upcoming Classes

THE RESTORERS…
Until next time!

Lever360’s
RTI’s
Upcoming Classes

THE RESTORERS…
Until next time!

The job is open…
Do you know if you’re making money on it?

MEET
HERCULES:

Lever360’s
RTI’s
Upcoming Classes

LAST CALL

WRT
Water Restoration Technician

LAST CALL:

WRT + ASD Combo
(In Person)

Special Shoutout: Scott Miller’s Profit Rule
(Do This First)

AI LITERACY
for Restoration Professionals