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[on-hold music] Welcome to the Rebooting Show. I'm Brian Morrissey.

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Very excited for this episode. Return guest Jasper Wang. Jasper is the COO. You're still COO of Defector, right? Do you guys have- Yeah... titles there? I, I honestly in public I just go by business guy these days.

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Business guy, I like it, you know? I, I never know what to call myself 'cause I feel like CEO is a little bit much. Founder is worse. I don't know. Yeah. I haven't figured it out yet.

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But anyway, I've, I've talked with Jasper before. I think Defector, it's just hit, you know, it's f- four years now, and, you know, one of the things that's great now is there's this vogue for like building in public.

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I don't know when, I think this is a pandemic thing, but people are usually cagey unnecessarily, I feel like, about, you know, the state of their businesses.

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Now, I mean, as a reporter, I would always get these people who were, were talking. They'd be like, "Oh, we're up 27%," in like some vague area, and they would never give me off what. [laughs] You know?

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Like, I'm like, "Okay." And now it's moved on to Twitter where a lot of these build in public guys, and they're all guys, will like post like screenshots of their like MR- but th- they don't like have the X axis.

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It's all... But this is the real deal. I mean, you guys go into quite a bit of detail. I'm gonna link to it in the show notes. I, I, maybe I'm a nerd, but I love, I love reading through this.

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So Jasper, let's just start off.

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Give me, give me your state of Defector, because I think Defector is one of the more interesting new publications that are emerging, and I think a lot more publications will emerge, and we're already seeing it, D- Defector-like publications, and we can talk about that.

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But like, what is the state of it? Yeah. The state of Defector is strong. [laughs] That's like the plan. I mean, it's, it's, it's fine. I think year f- year four- It's fine. [laughs] That's, that's strong in media. Yeah.

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Fine is strong. It's, it's steady. It's, you know, that I, in some ways that's the best thing you can be. I think year four, year four w- we're still a mainly subscription website. It was a good retention year.

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It was an okay acquisition year. Okay, it's like $4 million business, yeah? Yeah. That's, that's about it. You know, depends on, uh, you add in the merch, you add in the podcast, it's, you know, whatever.

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$4.5 million business. The subscription part of it is 3.8, you know, pushing $4 million. It's just up, you know, 1% or 2% over last year, and yeah, you know, that's great. 1% or 2%, you hire another person, that works.

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So things are very steady.

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I think, you know, the big decision that we've made is we're gonna push into an advertising revenue stream, like meaningfully, deliberately go into that for the first time this coming year, which I'm, I'm sure you're happy about.

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You know, we talk about it- I love that... every time we run into each other.

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[laughs] And yeah, I think that's just sort of a, a real recognition of our ambitions, humble as they might be, are still going to outpace the amount of growth that we're gonna see in the subscription business.

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And so, yeah, you know, there's two ways to make money in media, and we basically only do one of the ways, so let's try the other way. It's not that mind-blow...

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You know, it's funny, we were writing the annual report, and the part of where we're talking about investing in an ad business, originally it was like twice that length, and it's like, okay, we're like doth protesting too much.

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Like, what, what are we explaining here? Like, this is obvious and straightforward- Yeah... a matter of fact, and like- Yeah, it could have been one-... this is what we're gonna do... one graph.

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I would've edited it- Yeah... just to one graph. Right. We're gonna run ads. [laughs] Yeah.

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So one of the things that came, came to me like wh- when reading it, and 'cause I went back to the previous years, and it's kind of, maybe it's a little pointed question. Like, have you hit a wall, right?

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Because I mean, it's not... 1% to 2% and with inflation at whatever it is now is, is actually a decline.

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I remember during the financial crisis when they like brought you in, brought me into a room at like Adweek and told me that my raise was going to be 1%.

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I was like, "That's actually [laughs] you're taking money away from me." I'm like, "Have you looked at what the, the inflation is? That's actually your, that's a pay decrease."

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But look, I mean, businesses do hit walls, and like you said, you guys were pulling only, only one lever, and, you know, I mean, you had, I think, go back two years ago when Defector was, I guess, $3 million business, I think it, it expanded about 20%, and then it really slowed in year three, and then it kind of...

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I don't know, did you hit a wall, or is this... 'Cause I think some of the things is you have to figure out like, did we hit a wall with our product, you know, in the market, right?

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Or is this just, okay, this part of the business maybe is we can optimize it to a certain degree, but we have to, we have to expand into other, other areas like ads.

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I mean, you could do a bunch of different other things, I think. Yeah. No, I think I, I appreciate just the, the matter of fact nature of your question.

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You know, I think it wouldn't, it wouldn't be unfair to characterize it that way.

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Like, if I think back to before we launched in 2020, we were doing estimates of what our market would look like, the addressable market, and we said, we, we just did the back of the envelope math of how many people we know used to read Deadspin and, you know, trying to think about what that conversion could look like, and we said, "Eventually this could be a 30,000 to 40,000 subscriber business."

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And in some ways the blessing, and, and what now looks like a curse, is that we got there fast. Yeah. Like, we got to 20- It's a good news, bad news thing. Yeah.

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Like, we got to 20,000 paid subscribers before we had even published a single word, and, you know, my original modeling on this was like, "Okay, you do a couple thousand subscribers a month, and then you get to year two and you've hit like 25,000 subscribers, and then you keep growing from there."

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So it's just like we just front row- front loaded it. Yeah. Like, we got to the people who we were hoping to get to-... faster than we, we could have hoped in a best case scenario. Mm-hmm.

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So, you know, we're getting up to, we're, we're in the low 40,000s, and it's just, it's a hard business to be in.

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We're definitely at that point where it's like each thousand additional subscribers is so much harder than the previous thousand.

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And we get better, we get more sophisticated in how we're bringing them in and engaging them and, you know, putting the right messaging in front of them. Yeah. But it's just, it is harder.

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So, you know, if, if you told me in five years we were at, uh, 45,000 subscribers, I'd be like, "Yeah, that totally makes sense." You know, I hope it goes faster than that.

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We'll keep learning and we'll keep trying to grow, but yeah, it's just that, that's, that is...

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There, there's no-- I, I don't think anybody in-house is under any false ambitions or pretenses that like, "Ah, we will find the next gear in the next year-" Yeah "...

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that, uh, gets us back on the 20% year over year growth." Yeah, I think the good thing about having subscriptions as a base, right, is that, look, it's terrible if you get into churn spirals, right?

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I mean, we, we've seen this at like, you know, I think there's a bit of one at the Washington Post that they've, they've steadied at this point, but it's really bad if you get into a churn spiral.

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But, you know, you're not, you're not in that situation. It's really, at least going through the, the report, what I took away from it is it's really about attracting new subscribers, right?

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And, you know, there's a bunch of different factors there if you're looking at it, right? Like, obviously it's completely different. Discovery is very different on the internet.

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I don't even know if the open web we'll, we'll even be talking about it 'cause in, in like five years, I don't know if it'll exist, right?

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But search and social, I mean, you, you, you mentioned this in the report, I mean, they're so flaky.

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And the reality is, in this business, like, you have to get people in the front door, you've got to get them exposed to the product.

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And the way people find new sources of content these days, leave aside the homepage [chuckles] like they need to know that, they need to know that this is, is something for them.

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And I always think that every brand, no mat- matter its size, really has an organic amount of demand for its product.

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And you harvest that, not immediately, but you harvest that over the first couple, cou- couple of years, you know? And then you have to find new sources of, of demand for the product.

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You can optimize and that'll get you... I always think optimization is a 20% thing, but you have to, you have to find sort of new sources, right?

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Yeah, and I, I think, you know, we are limited by our unwillingness to take outside money.

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I mean, it's, it's the greatest thing in the world that we don't have to, but if you're not going to take the outside money, then you...

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And, and we're only fueling growth by our own cash flow, then you can't do the big pivot, right? We can't do the hire five people and grow out this, you know- Yeah... new vertical that we're in.

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Or buy a bunch of ads that, you know, the payback period on it, like it's positive ROI, but over a three-year cycle. Like, we just don't have the luxury of doing that.

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And so, you know, in like, uh, who's, who knows what, what the internal discussion is 24 months from now, but I don't see that coming in the, in the near future.

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And as such, it is just you're trying to do i- incremental improvements on the subscription side. Again, thankfully, we can pull the levers on display advertising, more podcasts.

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You know, there are other ways to go about goosing revenue to, to hire more people and, you know, make this an even better product for what it is.

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But it's just there, there's no version of this that's like, "Ah, let's go out and be bold and, and, you know, do the high variance thing." Like, we just, w- we're not built for that. That was never- Yeah...

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the intention. And that's the trade-off, right? I mean, you've got so many, you've got so many advantages bootstrapping something.

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I think it's interesting these days because particularly in media, sort of bootstrapping is now it's like, yeah, that's you...

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It's the way to do it, you know, whereas before people would dismiss it as, you know, "Oh, you're trying to build a lifestyle business," and that was a bad thing. I never understood that.

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But now it's kinda cool, but it comes with its trade-offs and, you know, one of them is you can't over-invest, you can't make as big of a bets as, you know, we saw.

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Like, a lot of the big bets that people made in that previous era turned out to be horrible bets. So, [chuckles] like maybe that, maybe that's actually a good thing, right? But you still wanna grow.

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So one of the unique things with, with Defector is its ownership model because there's, you know, uh... So there's how many? Was it like 40 worker owners? We- Like, I don't know how you call them.

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Sorry, we started with 19- Okay... and then we are at 26 right now. Okay. So 26, and are there, there are other employees that are not owners or... So all of it. No. So is that...

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So I'm, I'm interested in that model because, you know, when it was born, like I, I spent a couple of months intrigued by like Web3 and DAOs and stuff, right? [chuckles] Because- I remember, yeah. I know. Like I, I...

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Look, everyone else tries to deny it. I didn't go back and deni- delete the tweets. [laughs] I'm, I've got more courage than that. Not much more, but slightly more.

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But one of the things that I really, w- was really attractive to me, and maybe it was the pandemic and not talk- seeing enough people, it was that, you know, companies, the company organization just felt outdated.

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It felt from like an industrial age. And I, and I think particularly in media, anyone who's, who's, you know, been in it long enough, there's a lot of divides.

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A lot of the people who make the product have felt, I think, kinda almost betrayed by the people who were owners and, quote unquote, you know, the operators of the businesses.

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And so I thought it was a really interesting, you know, approach. At the same time, having known journalists, I was like, "Oh man, this could go, this could become Lord of the Flies." [laughs] Um, [laughs]

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how, how hard is it?

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Because you, you, you, you had an entire section in there that-You know, it, it was a little bit light on the details, but I have to admit, like, and it was about making a change to the editorial system, right?

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And, you know, these kind of things, like, happen. I mean, I think Conde Nast, uh, you know, basically it's just, it just goes through reorg after reorg after reorg. They got another reorg kinda coming.

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And, you know, that's just the way these businesses go.

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But, like, that kind of change, you, you had this, like, very convoluted voting system, and people had memos, and then all these thing 'cause it was not clear in the agreement, and when does that kind of employee ownership become a liability versus an asset?

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Within the reality of operating a business, I, again- Yeah... I love it. I love it. No. I think everyone needs autonomy and ownership. I think it's very important.

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No, I, and I, I, I think it's a, it's a totally fair question, and I, I'm trying to figure out how to answer this in a way that does not like, oh, put us on a pedestal or, you know, put, put me at the center of it.

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I think the truth is- I would go with, I would go with that. [laughs] It works because there just is a, a real sense of trust among this group.

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You know, some of that is some people on this staff have worked together for 10 years. Yeah. And so, you know, you say, people say, you know, your coworkers are not your friends.

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Well, at, at some point, your coworkers are your friends, and, you know, that like, is an important part of thinking about how your culture is arranged, right?

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And so, you know, part of it is also this industry is so messed up that you can't be flippant, right? Like, you have to make it work. Like, this is just how many other good jobs are there.

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You just wanna make this job as good as it can be, and so you can't throw your hands up and, and say, "Ah, I'm, I'm, I'm not engaged," or you can't say, you know, "I'm gonna blow it up," and walk out the door.

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Like, you just, you have to do the dirty work of, of going through it. And yeah, it is, it's like slow-moving to... Like, if I, if, you know, we started talking about, oh, what exactly were the editorial team changes?

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It's all, it's boring, but, you know, it's slow and deliberate that we, we get there because we want everyone to feel bought in, and they felt like they had a say in this.

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And, you know, is there a version of this that is Tom Ley, the editor-in-chief, snapped his fingers a couple months ago and said, "Hey, we're gonna, we're gonna do it this way"?

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I think by and large, that actually would've been fine, but you don't want the people thinking in their heads of, "Wait, is he allowed to do that?

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And, and wait, shouldn't I have gotten a sense the, uh, a moment to say my piece about that?" And yeah, you just, you gotta be methodical about it. You gotta think about the meta process of- Yeah...

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how do we get everybody feeling like they're bought in because, you know, ultimately, I like with the work, you have to feel committed to the company to feel like, you know, you're giving it your all.

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And so look, is there a moment here where I can imagine a, a different company or our company at some point in the future in a moment of crisis and feeling like, we, we don't have time for this? We just have- Yeah...

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to make decisions and move. Well, that's the trade-off, right? Like, the trade-off is that's friction. Yeah.

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I don't know, organizing, having some sort of memo writing and, and voting and rank choice, and there was like a lot of like details, whereas, you know, in a more hierarchical organization, yeah, it's just, you know, you just come to them, you have a meeting, and you say, "This is the new system."

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[laughs] Yeah. No, right. Welcome. And, and lots of companies- It's Monday... run efficiently. It starts now. Yeah, and that, that's not like only bad bosses do that. Like plenty- Right...

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of like pe- bosses that people like to work with and, you know, are good managers would do that as well, and so, you know, that's just like this is the version of a company that we're running, and I, I'm not saying- Yeah...

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it's foolproof. It's just like that, that we've had the luxury to run it the way we want so far.

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Yeah, and I think more organizations will move, particularly of this kind of size, when I wrote about the indie verse, I don't know what to call it, but like there's this...

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I really feel like with the state of media now, the most, I, I find the most interesting conversations I have are not with people managing decline with, but people who are building new models, and the ceilings might be lower for these new models.

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To me, I used to, I was talking with someone the other day about this, like, it used to be like with the venture-funded digital publishers that I always felt there was a wall around like 75 to 100 million, and now it's down to like 25.

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There's a lot of these new publications that are gathering around.

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Now maybe, you know, they will get around that and will keep incrementally growing, but the reality is the market is the market, and the ceiling's gonna be lower for a lot of these businesses.

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I think it's like probably higher than four for, for Defector, for sure.

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But, you know, it's, it's just completely different, and I think having like a more consensual management approach in a way is probably gonna become more the norm for a lot of, of, of these businesses because I think you can build better products that way.

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It's just the trade-off, and, you know, you have to like reel it back in. I, I would... The trade-offs of not being able to move as fast are real, and at- Yeah...

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some point it, it, the trade-offs might not become worth it. Yeah. And you just sort of hope everyone sort of embraces that.

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I, I wanna get in- into some of the, the details in there because, you know, y- you guys always share a lot of details. So one of the things is I just wanna get back to distribution on this.

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Like, so what are you doing then to, to drive more, you know, distribution? 'Cause p- you need new people to find Defector, right?

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Like, you, you, you've probably realized a lot of the people who are, who have ever logged into Kinja, you know? [laughs] Yeah.

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It's funny where sometimes you run into one of those people in the wild where I'll see a tweet, and it'll be like, "Oh, I wonder where those Deadspin people went." And it's just like, what?

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How are you like on the internet musing about this in public, and you, you have never come across this? Which, you know, there's always gonna be edge cases.

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I, I think the distribution question is just, in some ways, this annual report is more in conversation with what other people are talking about in the media industry than any of the past ones just because we're reaching this point where it's like-We're trying to figure out the exact same problem that other people are, and we wanna be a part of that conversation and, and try to learn and, and try to share our notes.

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You know, for us it's like before the Elon Musk era of Twitter, and maybe even s- some amount before that, that, that changeover in 2022, like Twitter was just still an excellent distribution vehicle, right?

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Like, you would-- you could post a blog to Twitter that's just the blog and maybe, you know, the first two sentences of it, and see something that got 10,000 likes and, you know, thousands of replies.

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Like, that, that could still happen off of a random blog that catches a wave. And today, that just does not happen, right?

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Like, I can't think of the last blog that we saw just a ton of Twitter engagement of, and that is why, you know, we, we got all these new page views.

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Like, part of it is, you know, algorithmic of, of what they're choosing to spread. Part of it is just, you know, is our user base still on Twitter?

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It's, you know, our, our sort of like left-leaning sports fans are, are largely, not largely, but, uh, many of whom are, are sort of swearing off Twitter. So it just, like, th- there's a, there's a hole there.

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There's a, a gap that we're trying to figure out how to plug a little bit. And- Mm-hmm... you know, we write about it in that annual report.

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It's, it's i- if, if you are occasionally previously hoping to hit home runs on Twitter or on Google News, now it's sort of like what are the string of singles that we can get, right? Yeah.

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GIF links and, you know, sh- swap, ad swaps in newsletters and, you know, this or that little thing that is more high effort.

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And yeah, you probably get more qualified leads, but the top of the funnel is just so much narrower. And m- my answer is like, I don't know.

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You know, are, are we, are we cobbling together, you know, 50% of the good leads we would've had three years ago? Maybe. But I, y- I don't know wh- where else to fill the gap there.

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So is your funnel, is the funnel basically-- I mean, I always think of the basic funnel is you use search and social, uh, you know, to get people to the site and then, you know, most places we always like, then you try to get them on an email list, and then you try to convert them to, to pay, right?

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Yeah. So what does that look like? Like, so you get, I think you said like a million visits a, a month? We get like one to one and a half million unique visitors- Okay... a month.

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And, you know, the number of page views is some, some number above that. And, and yeah. Yeah. Like, that's just -- Mo- most of those are bouncing once. It's just the nature of the internet. Yeah. Some of those are bots.

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But then, yeah, there's- A lot of, a lot of bots out there these days. Yeah. [laughs] A lot of traffic is bots these days. There are a lot of these bots out there, and it's screwing up people's [laughs] analytics.

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So you do not have as many visitors as you think you do. Right. Yes. Um, and- And so in some ways that makes me feel better because it's like- Yeah...

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the denominator is actually smaller than you think, so your, your percentages are actually not as bad as you think- Right... on conversion. Uh, yeah. So how many then are on, on the email list? You said 200 to 300,000.

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That's a pretty broad [laughs] - Yeah. I, I bet if I checked this morning, it's, it'll be whatever, 270,000. Okay. 'Cause we, we go in and we purge it every once in a while- Yeah... to, you know.

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And then 40,000, and you converted 40, 40 something thousand of those to paid. What, what am I-- like, what is the-- what's, what percentage is that? I'm- 15% of our email list are paid. And then what is that on?

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Has that remained consistent? It has- 'Cause that's a really good conversion, I think. Like, so I mean, that's the, that's the part that I wonder about the wall, right?

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You know, do you need to fill-- Is, is the lever the top of the funnel? Is it the middle of the funnel? Or, I mean, you, you have to like work all levels, right? Yeah.

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You, you have to do all the optimization stuff o- to, to convert people who are already in your funnel. I think a lot of times people go to that because it has the immediate impact.

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But if you don't tend to the top and the middle of the funnel, you're gonna [laughs] there's gonna be not much to optimize.

136
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'Cause like the reality is, you know, nobody is op- is, no, very few people are gonna convert 50% of their, you know, email list to, to paid. Yeah. I, it is the top of the funnel that we're, we're most- Okay...

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worried about. You know, the, the like last conversion point, they're just, there are profiles of people now that, where we're like, "Okay. This is the type of person who, you know, only comes back when there's a deal."

138
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Well, we're not gonna be o- always on discount, but we know who we're targeting there. You know, these are people who churned off because of X, Y reason, and we, you know, we send them a win back campaign.

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You know, these are people who are new subscribers and are likely to churn, and so we have to get the engagement newsletter going and get them, you know, building a habit. So that's like people who are near in- Mm-hmm...

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we feel like we have a good grasp on. It, it is just like the, the true top of, of the funnel.

141
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And I'll also say, to be totally honest, I don't think this is in the, in the annual report, is we have a, a relatively older audience. And so we, you know, not like, whatever, 50-somethings.

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But, you know, the bulk of people are- Hey. [laughs] Turning 52 next month, Jasper. [laughs] Well, look, I, I think the bulk of our people are 30 to 49, right?

143
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So it's like that's the, that's the sweet spot of people who can pay for, for, for media and have a good habits around that and, you know, like our shit.

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But like, are we increasing the number of people who are in their 20s coming to the site and who are hopefully in a couple years, you know, can afford to, to pay and, and buy into what we're doing?

145
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I, I wouldn't say we're doing a great job of that, right? And so how do you solve that? I think that is largely a question of the type of people we hire and the type of topics we ask them to, to write about.

146
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But certainly there's a distribution question there of like meeting them where they are, where they're gonna encounter our stuff. And I, I don't have a well-articulated strategy for how we're gonna go about that. Yeah.

147
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I mean, is it, is it-- Do, but do you think like you need new audience segments with new types of content? Or...

148
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I mean, it's hard to understand what the sort of PAM is of, of a publication like this 'cause, you know, I mean, you're, you're not like-- I mean, I think that's the whole thing of why it started, right?

149
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I mean, it's not- Yeah... like quote unquote just sports. Right. Yeah, exactly.

150
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And, and it, it might be the thing where like it's a little bit muddled, and we have to like figure out-Who we're trying to attract and get that message a little bit cleaner.

151
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But yeah, you know, I think as an example, a place where we are getting some success, and we need more success, is our Normal Gossip podcast audience. Yeah.

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So Normal Gossip was started by Kelsey McKinney, one of our staff writers, and the audience is largely 20-something young women who are not traditionally one of our core audiences on the website.

153
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And this last year it was like, how do we bring them into the fold?

154
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And it's not as, you know, you don't wanna be like so simplistic to the point of insulting of like, ah, we have to like get our whatever Bachelor content in front of them, right?

155
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Like, that's not, it's not the one-to-one, but it is like, okay, you like us for our podcast, we'd like you to get into a habit of reading our stuff.

156
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You know, Kelsey and Alex, our producer, are talented writers also, so you might like their stuff. And, you know, how do we just do the hard work of bringing you into the fold?

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And we've done a pretty good job of that compared to what we were doing previously, which is nothing, of, you know, getting them engaged with the newsletter, getting them to come visit the site, and it's just, you know, sort of like building that habit with a different audience.

158
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Yeah. So Normal Gossip's a, a very popular podcast, right? There is, yeah. So what is the mix of monetization there? Because podcasts I like, obviously I'm doing, I do too, but man, they can be a bear.

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Th- they, they can be a bear to monetize, I've found. Or maybe it's me- Yeah... 'cause it's super niche. So I think it, it's big enough where it is the, the podcast ad machine, like it just fits in really cleanly.

160
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So we're with Radiotopia PRX. Okay. They sell our ads on that. So that's just a check that shows up every month? Yeah. Okay. You, I, I mean, it's a minimum revenue guarantee, so I don't even like read the check.

161
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Like, it's just, it's the same amount [laughs] on the check. Okay.

162
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[laughs] And, and so that just plugs, you know, at a certain scale, hundreds of thousands of, of listeners, it's just, you know, there's the, there's a well-oiled machine there on, you know, getting good CPMs in the $20 range and, and, you know, whatever.

163
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Uh, just g- going forward with that with all the ad, you know, we love Progressive and, and all the other things that you hear on podcasts. So we're in that game, and then it is like how do we bring that to the website?

164
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We do have a subscription product that is, you know, bonus episodes of, of the, the podcast, and that's $5 a month, so it's a little bit cheaper than our, our regular subscriptions.

165
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And, and so yeah, we've got a couple thousand subscribers on that front as well, and there, there's some upside there- Yeah...

166
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too, but- But it seems like you're trying to, like [sighs] it seems like this was almost like a different, a, a different product, right?

167
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And you're trying to build the connective tissue between-- It's a successful product, right? Yes. But like y- you, you wanna build the connective tissue to the main product that is making the, the majority of the money.

168
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Yes, that's right. Yeah. It's sort of a happenstance.

169
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I mean, you know, like Kelsey was a, one of our staff writers and a co-owner in the business, and she said she wanted to work on this podcast, and we said, "Sure, take a little bit of money and, and make a couple episodes."

170
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And it, it just took off. And, you know, we got lucky. You make your own luck. You, you let people- Yeah... you know, chase good ideas that they have.

171
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But yeah, it is, if you were to build a sports and culture website from scratch, you would not say this is the next adjacency that you would go into. So it is- But has it attracted a different audience segment?

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Be- I mean, I don't know what, like how do you describe your, your, I don't know if it's a demographic, psychographic? I don't know what graphic it is. Yeah.

173
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I mean, the, our, our core subscription audience is 30 to 40-something, largely men, largely white men- Yeah, that's what I thought...

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largely sort of like coastal left-leaning men who we love and, and we're glad to have them. And the, the, this podcast audience is like 20-something young women who are not necessarily interested in sports.

175
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So you're, you're sort of building that connective tissue using what we already have of like just the stuff that gets written on the website. Yeah.

176
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You know, we're also hoping to launch more podcasts that sort of sit in the middle there.

177
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Like you, you take guests who are very popular on the podcast, and you try to spin them out and give them some topic that they can have a podcast on, and then introduce the audience to their writing. Sure.

178
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And so, you know, you sort of see what the next step is. We're just- Yeah...

179
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often limited by just, you know, like the heads that, like taking somebody off the field from blogging and then asking them to do a podcast- Yeah...

180
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is just, you know, it's- Because it, it takes time to build an audience and then to monetize it.

181
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And, and if you're bootstrapping, again, that's a trade-off because you wanna have a, you wanna basically have a podcast network because it spreads the cost. There's just so much more advantages.

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Doing, doing just one podcast is really inefficient, you know? The, and so you wanna basically be able to have multiple. I, I just, from everything I see, there's just so many advantages in that.

183
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But how did that, did that inform, you know, talk to me about the ads. I mean, I remember, you know, you and I talking and you're like, "I'm not selling ads. I'm not doing that." You know, I love it personally.

184
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[laughs] So you're going with buy/sell ads to, you know, basically like, you know, outsourcing, you know, the ad sales. Uh, talk to me about that. Yeah. So we've previously occasionally had ads on the site.

185
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We launched with Warby Parker in 2020 as our big site sponsor. We've had a couple along the way, largely inbound. I think there's, there were just two problems with this.

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One is we did not have like normal display ad just dimensions, so we weren't like plugged into a network. So y- y- you talk to a, a brand, you know, they have to do special creative for you.

187
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You're not already given- Yeah... the analytics they're used to, so that was al- always a problem.

188
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And then second is just like me personally, and the other member of our operations team, Sean, not naturally good at sales and don't have a lot of bandwidth to be out there do- Like, you have to respect the expertise on that, right?

189
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You can't like be a 10%- Yeah... percent sales guy and expect to, to, to get good outcomes.

190
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And so I think this year it's just we're, we're, we're at a point where-Again, we wanna do more hiring, we wanna expand the audience, we wanna expand the ambitions of the journalism that we can produce, and it's just not gonna come from the subscription route, right?

191
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So let's just actually give it a go. Let's find the right partner, in the same way that we have the right partner on basically everything else, you know, tech, legal, HR, like everything is outsourced.

192
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Like, find a good outsourced partner that can handle this for us. Yeah. And so we are really friendly with the folks at 404 Media. I think their journalism is fantastic.

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I think, you know, the way they think about their business is also just, you know, really rigorous and, and really sensible.

194
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And they've had a really good experience with buy sell ads, and so that sort of recommendation in the independent media space is really important.

195
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And so we started a conversation with them, and yeah, we're gonna go forward with them. Yeah.

196
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This is like a big, I think, uh, white space view, what, opportunity because, yeah, I think about the bl- the original blogging days, I mean, you guys are keeping the blog flame alive, right?

197
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But in the original blogging days, there was, there was Federated Media, right? And that's, that's how Mashable and TechCrunch and GigaOm at the time, that's how they really got to the escape velocity.

198
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Now, they ended up all taking, like, venture capital, and we can argue whether that was the right decision.

199
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But like, you know, FM was really critical to, to those, uh, publications getting over the hump because they took, they took over not just the ad sales, but a lot of the publishing functions.

200
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I think nowadays it's just a more mature, you know, ecosystem of people. Like, you can... Do you have partners? Like, who are, are... Y- you've got Ally, which does lead, I guess it's lead by Ally, but, you know. Yeah.

201
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Th- they do all your tech, so you have no tech people, right? Right. Yeah. And then you've got some sort of PEO, but you have someone, you've, you've got an HR administrator. Yeah. We have a outside PEO.

202
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We have an outside HR partner. We have outside bookkeepers, outside accountants. Yeah. Yeah.

203
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And that's like, you know, you have to, yeah, I don't know, I just feel like the new, the new model is, like, it's gonna be leaner, right? And it's gonna involve more outsourcing and, and fractional.

204
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I don't see why- Mm-hmm... people need to... You know, I always said at my last place, I'm like, "We've seven people in finance. Do we really? Like, really? [laughs] Like, this is not that big of a business." Totally.

205
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I like them all, but there's a lot of inefficiencies to small businesses that you, you take on with the idea that, okay, well, we're gonna grow into making this efficient.

206
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And I always found that a strange thing because you're, you're taking on more costs because you can't spread them across a, a larger... You're just, you're fighting with two hands tied behind your back. Uh, 100%.

207
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And I think the other part of this that there's a real cost to is just management. Yeah.

208
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So if I brought in an HR person and a bookkeeper, like they report to me, I am in charge of making sure they spend their time well and their work product, et cetera.

209
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In my relationship now with these outside partners, they're, they're positive relationships. It's not like I'm just, you know, whatever, pointing at them and saying, "Just do that thing."

210
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[laughs] But like, ultimately, I am not in charge of like their health insurance- Yeah... and, you know, their annual review, et cetera, et cetera. I just email them and I say, "I would like this, please."

211
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And if I don't get it, I email their boss and I say, "Hey, I'm not getting it." Like, that's- Yeah... a, a much less mentally taxing framework for me of working on that function.

212
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And this is, this is, these are kind of like...

213
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I, I'm glad you guys addressed this in the, in the, in the report because they are, quote-unquote, boring things, but they're incredibly important because they can become, they can overwhelm, you know, parts of the organization and, and keep you away from, like, what, what you're there doing, you know?

214
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[laughs] I mean, I find this, like, just with myself, I'm like, "What am I doing here? This has nothing to do [laughs] with what I thought I was doing."

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I recognize that you have to, you know, eat your vegetables and stuff, but I'm like, if you're spending so much time, focus, and energy on these things that are not core functions of the business, well, you gotta, you gotta come up with a different approach, for sure.

216
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No, I think that's right.

217
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And so the, the, the ad side, in some ways this is even better than the other outsourced parts because, you know, ad people know to work on commission, and so I don't have to pay them a monthly retainer.

218
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I just, you know, they, they- Yeah... get what they, they, you know, they get. And they're aligned, you know? They're aligned- Yeah... with the growth of the, the, of, of the business, and I think that is important.

219
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But just to stay on the boring thing, because I mean, you, you went into some, you know, things like, you know, healthcare insanity, tax insanity, compliance insanity.

220
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I mean, running a small business would be the first, is the first step to, like, getting to becoming a, a hardcore Republican. [laughs] This government's too big. I don't know.

221
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I, I get these notices from Stripe that, like, I may have exceeded a tax threshold in, in Finland. Oh my God. I'm like, if the Fins find me- They started sending that last year. Yeah...

222
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if the Fins find me, I, I don't, I'm just, I'll just plead ignorance.

223
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I'm like, I am not dealing with the Finnish tax a- and regulatory, uh- No, it's so funny you bring that up, 'cause that was definitely an independent media moment of crisis when Stripe decided they were gonna start sending those emails where over the course of two weeks- I just pretended I didn't see them...

224
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I heard from like everybody. Yeah. I pretended I didn't see them. And that's what everybody has agreed to actually. And you know, I've act- I've actually asked lawyers about it.

225
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It's like, "Yeah, you should just pretend you didn't see it." [laughs] Yeah. That was the original approach to GDPR I set.

226
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I said, "Listen, we're gonna violate the, the, the letter of this law, but we have to make sure that we can show that we tried to comply it, or at least like, you know, have plausible deniability."

227
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But yeah, no, but talk to me about that because, I mean, your, your, th- these, these are things that weigh down these businesses.

228
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I mean, your health care costs went up dramatically, and that's like, [laughs] "Oh, wasn't really expecting that." Yeah.

229
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I think, you know, people say that America is one of the most entrepreneurial countries in the world. I th- I mean, I'm sure that's true. I, I, you know, on what basis, I, I don't know.

230
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But I think sometimes people mean it like, oh, unlike in other countries where, you know, the local mob is gonna come and break your legs if you try to start a business, anybody can start a business in America.

231
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And like- Yeah... that's sort of true, but there are just a lot of hoops to, to jump through if you're gonna do it right and do it well. And look, I'm, I'm not, the, I often tell...

232
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people who are coming to me of like, "Oh, they're so worried about, you know, registrations and whatever." I'm like, "The IRS is not coming after you. Don't worry." Yeah.

233
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It's gonna take a little bit before they are gonna come after you. I think they-- I really think that the government sort of assumes that any business in its first, like, few years is absolutely going to break the law.

234
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Totally, yes. [laughs] And I think we, you know, uh, both as a matter of starting with 19 people, so it's not even necessarily that, like, the government, uh, like we're worried about the government.

235
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It's just, like, these are 19 people who somebody over the next couple months is going to, you know, go in to try to get a mortgage or, uh, a car loan, and you have to, like, have documentation, et cetera. Yeah.

236
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So we sort of started on a place where you just have to do this documentation.

237
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But, but yeah, it's, it's-- there are just sometimes-- there are weeks where I get bogged down in a thing that the previous week I had no knowledge- [laughs]...

238
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that we would even have to do that, and now I have to chase down all... And, and, and you know, it's also the, the, the, the flip side of having all this outsourced stuff.

239
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I now have to go ask our HR person to talk to our legal person, to talk to our bookkeeper, to talk to the person who, you know, registered us in New York to figure out what is the ID number that we need in order to go and feed it to Ohio.

240
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And so, yeah, I, I, I honestly, I do say to people when they're like, "Hey, we wanna start our own independent media publication," I'm like, "Try to live in as few states as possible.

241
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Like, the five of you don't live in five different states, all right? Pick five people who live a couple blocks down from you. You're all [chuckles] in the same municipality. You only have to file the taxes once."

242
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Yeah, because different states have different requirements, and this is, like, one of those nuances of when people are like, "Yeah, work from anywhere." Well, you're just adding a ton of administrative costs.

243
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And costs come in, like, financial costs, but costs come in just, you know, energy, time, focus, and just headaches. [laughs] Yeah. No, 100%.

244
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I think people, people, when they ask me to describe my job, sometimes they're like, "Oh, it seems so cool." Like, you know, I hear you on podcasts, and, you know, you're r- negotiating deals and, you know.

245
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It-- Yes, sometimes. That's, like, 5% of my day. Like- Yeah... 50% of my day is, like, nitty gritty- Yeah... answering customer service emails- I li- I like the call-... getting invoices out...

246
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out to the Ohio, like, [laughs] um- Yeah... administrative person or whatever.

247
00:39:15.524 --> 00:39:26.034
[laughs] No, she-- That, that was, like, a phone call I made, like, three times a week for, like, six weeks until I got through to somebody who did not just say, "You know, you're, you're out of luck."

248
00:39:26.094 --> 00:39:31.513
Like, that was a person who actually tried to help me figure out what was wrong that I could not get access to my account.

249
00:39:31.994 --> 00:39:40.044
And the-- so I'm, I'm grateful to her, but you know, that's the sort of thing that just pops up a couple times a year where I'm like, "This is... I can't believe- Yeah... I have to spend my day doing this."

250
00:39:40.414 --> 00:39:49.074
I think it needs to change, really, because, I mean, if you look at the number of small businesses that have been formed since the pandemic, it's up tremendously, right?

251
00:39:49.314 --> 00:39:58.934
And I think that is gonna be-- It's always like, you know, the, the, it's the engine of the American economy, but it really is going to be. It's gonna be so much more common.

252
00:39:59.034 --> 00:40:12.134
And unfortunately, our system here, despite being supposedly so entrepreneur friendly, in quotes, really works against, like, small businesses. I mean, first and foremost in the healthcare- Yes... system.

253
00:40:12.163 --> 00:40:28.934
The health insurance part of it is just the, like, the number of people I talk to who are like, "I really wanna start something on my own, but, you know, my spouse or my child needs to be on, uh, very good health insurance, and I'm not sure I can get it on my state exchange," I'm like, "I think that's right, and I think that this is not the moment for you."

254
00:40:29.054 --> 00:40:36.554
Like, I, I, I would love to be more supportive, and i- if you decide to do it, I will be supportive, but, like- But-... that's, uh, that's a, a dangerous game.

255
00:40:36.614 --> 00:40:46.674
I mean, not to get political, but, like, the idea that the employer is responsible [chuckles] for the portioning out healthcare makes zero sense.

256
00:40:46.734 --> 00:40:50.943
It might have made sense when, you know, the whole town was going down to the factory to work.

257
00:40:51.134 --> 00:41:04.454
This makes zero sense, not in, not in an, an economy that is moving to being way more flexible, that's gonna have, you know, different kinds of working. You know, there's so many more fractional people out there.

258
00:41:04.534 --> 00:41:12.794
There's just... It, it doesn't make... It never made sense, and it is go- I think this is actually gonna be the thing that [chuckles] is going to actually change how we...

259
00:41:13.234 --> 00:41:22.674
Um, because the exchange is not, it's, it's a band-aid and it's, uh, it, it really does weigh down pretty much, and it keeps businesses, honestly, from expanding.

260
00:41:22.734 --> 00:41:32.414
I mean, I've kind of held off on having full-time employees, honestly, for that reason. Yeah. Because not just the cost, but just I'm like, "Oh my God, I'm gonna be administering health co.

261
00:41:32.694 --> 00:41:43.184
Ugh, I don't really wanna do this." So but talk to me, like, and then we'll, we'll wrap up soon, but I, I wanna talk about some of the tactical things you've done, particularly with driving subscriptions.

262
00:41:43.214 --> 00:41:52.394
So you talked a lot, lot about the reg wall. Explain the sort of what you were, what you guys have been trying to do with, with the reg wall and your experience with it. Yeah.

263
00:41:52.634 --> 00:42:05.454
So when we first started in 2010-- 2020, not 2010, 2020, and for a couple years after, we just had a very basic experience. So you would get two articles free and clear.

264
00:42:05.514 --> 00:42:10.814
You might get a pop-up that says, "Hey, consider giving us your email address," but you can just X out of that. Yeah. So then you could read two articles.

265
00:42:11.354 --> 00:42:17.314
Then we asked you to give us your actual email address, and then you got a couple more articles, and then you hit the hard wall.

266
00:42:17.614 --> 00:42:25.684
So then you're like, okay, you're done for the month, unless you, you know, go into incognito or whatever. You can never stop people from getting more- No... for free. If people really want it, they'll- Yeah...

267
00:42:25.714 --> 00:42:26.083
they'll get it.

268
00:42:26.674 --> 00:42:39.954
So that was just what it was, and we've always been trying to tweak that, you know, change the messaging, offer a, a promotion when we're running a promotion, et cetera, of that experience of hitting a wall.

269
00:42:40.394 --> 00:42:50.554
But this year, we just experimented more with how many articles you get to see, what is the experience, what are you hit with. I think part of that is just, you know, it's nice.

270
00:42:50.694 --> 00:43:04.018
It's-- there's value in just being unpredictable in the same way that, like, you know, The New York Times or The Wall Street Journal have a lot of intelligence in their walls of, like-What is free, what is not, what gives you a pop-up under what message, et cetera.

271
00:43:04.058 --> 00:43:14.608
They have like 100 people in a data science team. Like, I mean- Yes. Yeah. Exactly. [laughs] So they're, they, they, they get, you know, smart randomness, and we get just like random randomness. Yeah.

272
00:43:14.618 --> 00:43:23.418
[laughs] And- People don't know the difference. [laughs] Exactly, right? So yeah, we sort of just go between like, all right, you just get free and clear, you get no pop-ups.

273
00:43:23.598 --> 00:43:33.898
You just, you just read however many blogs you want for a, a couple, uh, uh, of blogs. And then we'll, we'll alternate that and sometimes flip all the way to the other side, which is like hard reg wall.

274
00:43:34.618 --> 00:43:39.238
You can't read anything without giving us an email address. Sometimes you can't read anything without actually giving us money.

275
00:43:39.738 --> 00:43:51.818
And so just that level of just swinging around, being a little bit more unpredictable, it actually generates 25% more emails in a given month rather than if you were just stably doing the same thing for four weeks at a time.

276
00:43:52.098 --> 00:43:57.478
Oh, that's interesting. That's a good point. One other thing is monthly versus annual, right?

277
00:43:57.568 --> 00:44:10.698
This is always, and I don't know how, how much you guys get into like the decoy offers and whatnot, but like, you know, of, of all the optimization things, I find this one sort of the most interesting, right?

278
00:44:10.798 --> 00:44:24.208
Because anyone who visits one of [chuckles] you know, a subscription site, it's like, you know, there, there are always-- There's like a basic thing of like, you know, you're gonna, you're gonna make one like bigger and pop out because that's the one you want people to choose.

279
00:44:24.338 --> 00:44:31.158
And sometimes, at least we-- In my last job we found that like we didn't, we didn't do monthly 'cause that w- it didn't make sense.

280
00:44:31.238 --> 00:44:48.458
But like for us, quarterly was actually better than from an LTV perspective than annual, because we were converting 85-- Something like 85% of people ended up taking out a, an annual after like one or two cycles.

281
00:44:48.538 --> 00:44:58.338
So the amount of money that we made, particularly the first year, was just far higher than if they took a, a, an annual subscription. So we were trying to push people into quarterly for a little while.

282
00:44:58.778 --> 00:45:15.678
But explain what you're sort of seeing with monthly versus annual. Yeah. So our... Well, we'll just use one tier of product. So it's $8 a month or $79 a year. So you're saving, if you go annual, you're saving 16%.

283
00:45:16.178 --> 00:45:28.988
However, so we're getting 16% less revenue, assuming you were gonna pay us 12 times. However, the 12 times the monthly subscriber ends up having 12 times that they can- Yeah...

284
00:45:29.088 --> 00:45:42.178
leave as opposed to one time they can leave at the end. And Stripe charges 2.9% plus 30 cents per transaction, so you're getting that 30 cents spread out across 12 times.

285
00:45:42.258 --> 00:45:50.958
So once you factor those two things together, actually an annual subscriber is worth, call it 20% more than us, than a monthly subscriber. Yeah.

286
00:45:51.638 --> 00:46:00.238
So all things being equal, you would push people towards being an annual subscriber. However, you can't just compare it like all things being equal.

287
00:46:00.578 --> 00:46:09.178
There are certain types of people who are never gonna pay you annually, and so you don't wanna push the annual in their face such that they're like, "Well, I'm never gonna buy it." Like- Yeah...

288
00:46:09.318 --> 00:46:15.858
they're only gonna buy monthly. But it's just r- it's just r- It's like, do you want-- You might get zero re- revenue. I mean, this is always the hard two thing.

289
00:46:15.878 --> 00:46:27.198
It's like, yeah, it might be annoying because you're getting far less revenue, but like some people, and it's hard to understand which ones, they just simply will not do the annual. They won't. Yes. Yes. Right.

290
00:46:27.378 --> 00:46:35.138
And so the, what we're, what we're musing on in the annual report is that our-- we can just pick one as the default versus the other.

291
00:46:35.568 --> 00:46:46.278
And no surprise when you pick, like whatever you have as the default, that ends up getting more traction, right? Yeah. So just the, the months where we're, we're pushing the monthly, we get more monthly.

292
00:46:46.318 --> 00:46:48.838
The ones that we're, we're-- months where we're pushing the annual, we get more annual.

293
00:46:49.618 --> 00:46:57.568
The problem, of course, being that we don't know the counterfactual of how many people are bouncing off when they see the annual offer because they wanted a monthly offer. Yeah.

294
00:46:57.568 --> 00:47:07.878
And so we don't have the ability to AB test that, like in this month of like one person goes one direction and the next person goes another direction. So

295
00:47:09.238 --> 00:47:16.508
we're just re- w- like the, part of the good thing about the annual report is we can just ask questions and have experts reach out to us. Yeah.

296
00:47:16.518 --> 00:47:24.618
And so actually, yesterday or two days ago, a data scientist from Meta, from Facebook, emailed to be like, "Hey, have you thought about like doing it this way?"

297
00:47:24.818 --> 00:47:31.288
And one of the recommendation was like, "Oh, well you like build this like technical software." It's like, okay, well that's not- Yeah. [laughs]... how we're doing.

298
00:47:31.718 --> 00:47:41.578
But like thank you for the other suggestions around like how do you think about like data that is rigorous and, and you can actually take insights from. Yeah. And so yeah, you know, that's cool.

299
00:47:41.618 --> 00:47:54.388
What, what percentage are annual versus like monthly? I think if you looked across the entire 40 some odd thousand, it's, it's something like 70% are all on annual. Okay. So the mix is very strong- That's good...

300
00:47:54.398 --> 00:48:03.237
to be on annual. But yeah, you know, you'd rather have the monthly people who are... If, if they're never gonna buy an annual subscription, you'd rather have them here on a monthly subscription.

301
00:48:03.598 --> 00:48:09.298
And so how do we figure out who we're missing from that? Okay. Final thing is on discounting, right?

302
00:48:09.458 --> 00:48:17.978
I mean, I, the way I look at it, it's like, you know, you're gonna have your organic conversions and you're, you're, you have to like ma- the product is gonna drive most of them, right?

303
00:48:17.998 --> 00:48:27.158
And then you get the optimization and you can optimize whether it's the decoy offer, then you, you have to pull all these levers and it's, it's a very much a details business, right?

304
00:48:27.688 --> 00:48:37.778
And then there's what I would call like pulses, right? And those are, those are the, the Cyber Monday, Black Friday, whatever, like, you know. And it's, they're very tempting, right?

305
00:48:37.818 --> 00:48:48.688
Because they do drive a lot of volume and it's nice. It's nice to see that, right? But nobody wants to be Gap at the end of the day, you know. And I, and by that I mean Gap's always 50% off. Right.

306
00:48:48.758 --> 00:48:52.138
Anyone who's paying full, it's like why it's always 50% off.

307
00:48:52.158 --> 00:49:07.258
And we've seen like a lot of, a lot of people have gone, a lot of public- publications have gone down the route of like steep discounting to get credit cards on file and then maybe stay quiet and just hope the sleepers stay on your subscription list.

308
00:49:07.298 --> 00:49:18.762
But talk to me about like what you found with, with discounting and, and sort of your, I don't know, your approach to it.Yeah. So we only run discounting about once a year.

309
00:49:19.342 --> 00:49:25.792
It could be two or three times a year and still feel like we're, you know, w- within what we're trying to accomplish. But right now we, we do it- Yeah... once a year.

310
00:49:26.422 --> 00:49:33.152
We offer the first month for a dollar, and then we convert you to a regular price. And, you know, we do...

311
00:49:33.602 --> 00:49:43.182
I, I think we do a pretty decent job of like, it's not just fine print, you know, this is what you're signing up for really and truly, you know what you're gonna get charged the next time you get charged.

312
00:49:43.262 --> 00:49:54.462
And each time we do it, yeah, it's like you just know there's a cohort of people out there who will only sign up if they get a deal. So they get that email and they're like, "I'm in. This is what I've been waiting for."

313
00:49:54.852 --> 00:49:59.222
And then some of those people churn out and they wait for the next deal. You can't help it, that, that, that's the behavior.

314
00:49:59.802 --> 00:50:09.622
You definitely don't want to be, like, to your point about the gap, where it's not even that we're not getting maximized value, it's that you're pissing off your existing subscribers who pay full price, right? Yeah.

315
00:50:09.662 --> 00:50:17.532
You don't want them to feel like suckers. So it's just this, it's this little dance of... And sometimes people will email us and be like, "Well, I paid full price, like, can I get a- I know...

316
00:50:17.622 --> 00:50:25.342
a refund to reflect the discount?" It's like, no, that's not really what we're... That's not really how this works. I just say it's not technically possible. Right. Yes.

317
00:50:26.182 --> 00:50:40.262
[laughs] So I think we're accomplishing that of, of, yes, capturing the people whose behavior is just different, but not doing it so often that, you know, you're, you're either undercutting yourself or you're pissing off your existing subscribers.

318
00:50:40.662 --> 00:50:49.912
But i- it's much more art than science of- Sure... of how we're, how we're doing it. You know, for us, the nice thing is we're just not actually giving off, up that much value.

319
00:50:50.042 --> 00:51:02.682
Like, giving you a dollar for your first month and then converting you to regular price, we're actually only losing the $7 on a full year's worth of a subscription, so we're, we're not undercutting ourselves too much.

320
00:51:03.342 --> 00:51:12.442
We've talked about doing this a little bit more often, you know, pegging it to a holiday or, you know, a sports season that's coming up and, and just driving more subscriptions that way.

321
00:51:12.502 --> 00:51:22.941
I, I think you might see us in this next year run it, you know, uh, a winter sale and a summer sale as opposed to just a summer sale, but I don't know that we're gonna go, you know, all the way into once a month or once a quarter.

322
00:51:23.362 --> 00:51:31.762
You know, part of this is also just informed by what I hear from other people. I mean, I remember the dinner that you hosted at, uh, uh, Loring Place, however long ago that was.

323
00:51:32.302 --> 00:51:39.182
Was it Bloomberg that said, you know, they're just, like, making it a strategy. They're not doing the thing- Yeah. Yeah... of like $1 for your first quarter anymore. Well, Bloomberg has also...

324
00:51:39.222 --> 00:51:49.302
They, yeah, they, uh, I think it was Julia who made that point. Like- Yeah, it was Julia... I, I think that's, that's... You know, they have such a, a high-end product and also, like, pricing.

325
00:51:49.602 --> 00:51:58.582
You know, like, 'cause going from a dollar to n- to, what'd you say, $8? Yeah. It, you know, going from a dollar to $8, I guess percentage-wise it's quite a jump.

326
00:51:58.622 --> 00:52:10.722
But, like, come on, it's, in New York it's a, it's a cup of coffee these days. But for Bloomberg, going from, you know, a dollar to, you know, their subscription is, is hundreds of dollars is- Right...

327
00:52:10.762 --> 00:52:22.922
you know, that's a jolt. And I think, you know, when you're in that, it, it can send the wrong brand message. Again, it doesn't show up in some spreadsheet, right? But if you're... Again, I go back to Gap, you know?

328
00:52:23.042 --> 00:52:35.582
It's like w- when you're hanging that 50% discount sign in the, the window all the time, well, of course people are gonna think that you're [laughs] not high-end. Right. You know? Right. Uh, and so I don't know.

329
00:52:35.622 --> 00:52:44.102
I mean, even diff- uh, that's a particular... I, I, but it is definitely a risk. Yeah. But, you know, it's a sort of- That's interesting... so for sure it is not one-to-one, but those are- Yeah...

330
00:52:44.152 --> 00:52:50.182
the sort of conversations where it's like, you know, everyone's just sorta trying to muddle through together. And I will say, if I will just say one thing that- Yeah...

331
00:52:50.202 --> 00:52:54.122
might be actually useful for somebody thinking about this is we tend- I think lots can be useful.

332
00:52:54.131 --> 00:53:03.682
[laughs] We, we tend when we're on discount to communicate that via email, and we try to figure out what are the cohorts that we're actually targeting- Yes... with what message here.

333
00:53:04.122 --> 00:53:12.411
And the important part of that is you are not putting it on social media and attracting all the people... By the way, the people who follow you on social media are people who are already your subscribers.

334
00:53:12.692 --> 00:53:20.382
So if you put it on social media- Yeah... there's just more of a chance that, you know, you're not actually getting in front of the people you want, and people are gonna be pissed off that they didn't get a deal. Yeah.

335
00:53:20.442 --> 00:53:30.321
So we do try to keep that largely in the, the email marketing part of it. I think, a- and this is not to gas you up, but I think you have the best email marketing because it's like- Wow...

336
00:53:30.331 --> 00:53:35.722
written from, like, human beings. And I hope it w- I hope you've tested it and I hope it works.

337
00:53:35.761 --> 00:53:46.182
Like, I would be w- it would be terrible if you tested it, if you A/B tested it and, like, you found that actually no, just a hard sell email works better than hearing from a writer about why they should subscribe.

338
00:53:46.202 --> 00:53:52.002
[laughs] No, I, I appreciate you saying that. And I, I, you know, it, it, like, you're a writer. Like, y- you, the, it's the writerly part of it.

339
00:53:52.382 --> 00:53:57.182
But we, you know, what we do say is, like, not every marketing email is for every person.

340
00:53:57.362 --> 00:54:03.782
And so, yeah, sometimes we just send it out and it, it is the, like, punchy copy of like, you know, $1 for your first month and that's it. Yeah.

341
00:54:04.122 --> 00:54:22.102
But then we also will go long, where, you know, one time Dave McKenna, uh, you know, longtime Washington reporter, wrote a, I think it was like 600-word story basically, as an appeal email of like, you know, when he was a paperboy, you know, distributing The Washington Post, and he never could have imagined being here.

342
00:54:22.602 --> 00:54:31.822
And when it got submitted, I was like, "This is a lovely story. I'm gonna send it out as a marketing email." Did it work? Did it work? Amazing. Worked great. Oh, good. Yeah. I was a paperboy. I gotta try this. Yeah.

343
00:54:31.842 --> 00:54:42.282
Like, many people- [laughs]... r- who not only did they subscribe, they wrote back to say, "I subscribed because of this story, and I, I love this story," and, and, you know, d- do your marketing this way.

344
00:54:42.312 --> 00:54:49.282
And I'm sure there were many, many people whose eyes glossed over immediately, but, like, it just wasn't for them, you know? We'll get them with a different marketing message.

345
00:54:49.762 --> 00:54:59.042
As long as not too many of them unsubscribe after getting that, like, that's all fine. We're, we're all testing and learning. Got it. Okay. Jasper, thank you so much. I thought this was very useful.

346
00:54:59.102 --> 00:55:04.722
There was a lot of really good stuff in there. I think people are gonna find it very valuable. But thank you. Good. I'm glad. Al- always good to talk to you.

347
00:55:04.782 --> 00:55:21.382
You know, I, I appreciate you, you know, pushing my thinking b- both on mic and, you know, when we run i- into each other otherwise. [laughs] All right. Cool. Thanks, Jasper. Thanks. [outro music]